IT Vendor Management Analyst jobs in Dothan, AL

IT Support Analyst

Description

JOB SUMMARY

This position is responsible for providing excellent customer service and proactive technical expertise to facilitate the implementation of new applications, upgrades to existing applications, and support for interfaces between applications serving as primary point of contact and working with the SNC IT Applications Portfolio to support the fleet of three nuclear plants and the corporate office. These applications could span across all functional areas within the nuclear organization (e.g. Asset Management, Engineering, Radiation Protection & Chemistry, Document Management and Training).

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)

• Bachelor’s degree in Computer Science, Computer Systems Technology and/or Information Technology is preferred.

• Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs.

• Experience implementing, integrating, and supporting vendor application solutions is required.

• Experience supporting both Web and thick client solutions is preferred.

• Database experience with Oracle and/or Microsoft SQL is preferred.

• Familiarity with Windows 11, MS-Office 365, and Windows Server 2012 is required.

• Experience developing/managing SQL queries is desired.

• Experience with applications in a Citrix environment is preferred.

• Nuclear plant application support experience is preferred.

MAJOR JOB RESPONSIBILITIES:

• Ability to learn in a dynamic and fast paced environment. Must also be capable to learn computer applications in a quick and efficient manner.

• Performing primary system administration for servers or applications (support, requirements gathering, security, analysis, design, coding, implementation, maintenance, backups, troubleshooting, etc.).

• Support the life-cycle management of software applications and systems within the portfolio through implementation, support, maintenance and retirement of applications to ensure maximum value and reduced cost.

• Intermediate project Management experience with the ability to lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Experience with planning and managing scope, schedule, and budget for defined deliverables in accordance with IT project management standards and in accordance with service level agreements at agreed upon budgets.

• Provide routine desktop support, including installation, break/fix, general troubleshooting and client support.

• Experience with being primary support for fleet applications which includes implementing, integrating, and supporting vendor application solutions.

• Ability to develop/manage SQL queries for report development.

• Ability to develop, write, edit, review and organize technical documentation related to computer systems such as users' guides, technical manuals and instructional materials to ensure that the text can be understood by non-technical users.

• Occasionally may be responsible for providing frontline maintenance (reactive, preventative, and quality assurance) support as well as backup maintenance/installation coverage related to the local network and associated equipment.

• Occasional travel will be required (two to three times per year or less as needed).

Additional Criteria

• The successful candidate must pass background and drug screening requirements associated with working in the nuclear industry.

• Experience in an industrial work environment is desired.

#LI

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Alabama-South Alabama-Columbia

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Plant Farley - 7388 North State Hwy 95 (7388COLUMBIA)

7388 North State Hwy 95

Columbia, 36319

Req ID: SCS2011580