IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
The position of IT Analyst/Administrative Assistant will be based out of our Hartford, CT location!
The professional in this position will participate in all aspects of managing and ensuring the quality of the data that is utilized by the business systems.
Specific job functions will include:
TYPICAL RESPONSIBILITIES/DUTIES:
REQUIREMENTS:
The ideal candidate will have the following skills and experience:
Knowledge related to the following is not required, but a plus.
Language Skills:
Ability to write routine reports and correspondence. Ability to effectively communicate with customers and staff to make an accurate assessment of customer and branch needs.
Mathematical Skills:
Ability to verify and calculate figures such as cost, credit, debit and profit, shortage, loss and understand and interpret financial and or inventory data and reports and balance sheets.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, inventory software, internet software and order processing systems.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Ability to use sound judgment and problem solving skills to analyze customer, branch and employee problems and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements.
Attendance Demands:
The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is required Monday through Friday within normal business hours. Employee may be required to occasionally work on Saturdays and Sundays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, handle, or feel, and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to high. There may be occasional exposure to extreme weather conditions while in warehouse. This is a high stress and fast paced environment.
Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, internet software and database software.
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