IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
JOB DESCRIPTION
An employer is looking for an IT Technical Analyst who specializes in EndPoint Management, specifically Microsoft InTune. This individual will work directly to develop and improve collaboration and core end user technologies such as Microsoft Office 365, Windows, InTune, Active Directory, Endpoint Manager and System Center (SCOM, SCCM) CCTV security system. It is important that this individual possesses the ability to work cross functionally, as they will be paired with Systems Analysts, Business Analysts, Server Admins, Network Admins, and Security Admins. This is a very large & close-knit group that this individual will have the opportunity to join. Another area of focus will be when this individual works directly with end users by resolving their operational issues in efficiently and with great customer care. This position is located onsite in Trinity, NC and will report onsite 5 days a week during training. Once fully trained, there will be opportunities to work a hybrid remote work schedule!
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