IT Vendor Management Analyst jobs in Lorain, OH

Genesis10 is currently seeking a Site IT Support (SIS) Analyst II for a contract position in Huron, OH. The assignment will be a contract through 12/31/2024 and has the potential to extend or convert.

Work Schedule: Monday-Friday, first shift hours.
Will work 40 hours/week. The start and end times are flexible.
No mandatory OT.

Summary:

• The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at PPG locations. They work with centralized IT teams to deliver new solutions and support the existing standards.
• Responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.
• Responds to and diagnose problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation.
• Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
  

Position Description:

• Individuals in this job position perform work at the entry-level within this job family. Site IT Support (SIS) Analysts are business, function, or process specialists and can be technology generalists or specialists. Demonstrates the ability to clearly express ideas, both verbally and written, positively and effectively to their supervisor and team members, and business stakeholders.

• Effective in communicating status to the team. Demonstrates confidence and active listening to confirm understanding of the customer needs to support the deliverable. They act within well-defined policies and procedures and can explain them to others with supervision. The normal focus is on existing products or processes.
• Site IT Support (SIS) Analyst II is seen as an individual contributor within their team. They are competent at managing their time and have interpersonal and collaboration skills. They do not manage other individuals and are typically closely managed. The decisions they make impact their team or specific area of support. As an individual contributor, they are considered a member of a group or team focused on delivering business goals by following structured processes and procedures to deliver results. They will work on small, isolated tasks where they are solely responsible for the work, or on small, specific teams - contribution is measured by their ability to complete the work assigned to them or their overall team to deliver results. The impact of their contribution increases as their tasks are more significant/critical or because the team is relying on the person to complete their tasks to complete an overall goal.

Key Responsibilities

• Onsite Technology Support provides in-person assistance to employee end users.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
• Training users on use of new technology and software.
• Performs pro-active monitoring of PPG's computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.
• Participates in various IT projects working with internal and external teams.
• Support a small Site(s) within the country - oversight of up to 200 IT end users, no direct reports.

Required Qualifications:

• A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would allow them to be hired FT down the road if headcount allowed and for the right fit.
• Strong interaction and interpersonal skills specifically listening and providing guidance.
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches, and recommend the most feasible and economical solutions.
• Follow company standards and apply policies consistently.
• Strong verbal communication skills, including the ability to document operations procedures.
• A Fluency in English
• A driving license (B). Would be a bonus but not required. Could be asked occasionally to drive to Cranberry to pick up equipment.

Compensation is $22.00 - 24.00 per hour.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20 years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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