IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
90 % Remote but may need to be on site in Olympia, State of Washington as and when required. T&L will be paid.
IT BA with ITSM (Remedy, ServiceNow, etc.) for IT Service Management Modernization
MUST have 8 years expert level experience with ITSM (Remedy and ServiceNow) modernization and implementation.
MUST have International Institute of Business Analysis and BABOK framework deliverables.
MUST have exceptional communication skills to work with diverese teams and leadesrhip to take the lead on ITSM modernization.
The scope of the project is to replace Remedy. While Remedy experience has some relevance, the knowledge of capabilities and usage of ITSM (& other leading solutions like ServiceNow) is of greater importance.
Requirements:
IT BA in complex environments
Remedy
ITSM modernization project(s)
If not Remedy, similar ITSM tools like ServiceNow
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0 IT Vendor Management Analyst jobs found in Olympia, WA area