IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
The Technical Support Analyst is an integral part of the IT support team who troubleshoots and resolves all organization wide IT issues. The job duties assigned to this role will include; assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. The Technical Support Analyst will also assist in installation of hardware and software, and other IT-related duties to support and resolve technical issues. In this role, you will be hands-on with PC hardware and software. You will provide HelpDesk Tier 1 technical support and training to system users to help them become more efficient and successful in their use of technology. You will also be responsible for tracking and monitoring ongoing tasks, distributing reports, and participating in special projects. Candidates will ensure end-user computer issue needs are resolved and documented in a friendly, helpful and timely manner.
Education Required:
Associates Degree or certification preferred. High School education plus one to three years of relevant computer experience, or a combination of education and experience from which comparable knowledge and skills are acquired will be considered.
Skills Required:Ability to present ideas in user-friendly language.
Documents details surrounding incident in IT ticket tracking system.
Communicates with employees in a professional friendly and courteous manner.
Assists in performing installs, upgrades, and configures customer-specific hardware and software as requested.
Possesses the ability to complete multiple simultaneous projects in a timely manner.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer care skills including telephone, verbal and written skills.
Experience working in a team-oriented, collaborative environment.
Ability to communicate effectively on the phone as a help desk call center coordinator.
Ability to deal effectively and courteously with a wide variety of company users who have varying levels of computer understanding and experience.