IT Vendor Management Analyst jobs in Vermont

IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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IT Technical Support Analyst
  • Copley Hospital
  • Morrisville, VT OTHER
  • Overview

    The Technical Support Analyst is an integral part of the IT support team who troubleshoots and resolves all organization wide IT issues. The job duties assigned to this role will include; assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. The Technical Support Analyst will also assist in installation of hardware and software, and other IT-related duties to support and resolve technical issues. In this role, you will be hands-on with PC hardware and software. You will provide HelpDesk Tier 1 technical support and training to system users to help them become more efficient and successful in their use of technology. You will also be responsible for tracking and monitoring ongoing tasks, distributing reports, and participating in special projects. Candidates will ensure end-user computer issue needs are resolved and documented in a friendly, helpful and timely manner.

    Responsibilities

    • Assists users with requests submitted through the IT ticketing system.
    • Fields incoming help requests from end-users via telephone and e-mail in a courteous and helpful manner.
    • Determine nature and scope of the customer's issue, provide appropriate response and escalation of issue to the right IT staff to complete.
    • Documents, diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
    • Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.
    • Performs new hire orientation password set-up and basic computer navigation training to new users.
    • Evaluates unresolved issues and monitors follow-up to ensure timely resolution.
    • Records, and tracks the help desk request problem-solving process through to final resolution.
    • Identifies and learns about software and hardware used and supported by the organization.
    • Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
    • Test fixes to ensure problem has been adequately resolved.
    • Performs post-resolution follow-up to requests.
    • Performs other duties or special projects as required or as assigned.

     

    Qualifications

    Education Required:

    Associates Degree or certification preferred. High School education plus one to three years of relevant computer experience, or a combination of education and experience from which comparable knowledge and skills are acquired will be considered.

     

    Skills Required:Ability to present ideas in user-friendly language.

    Documents details surrounding incident in IT ticket tracking system.

    Communicates with employees in a professional friendly and courteous manner.

    Assists in performing installs, upgrades, and configures customer-specific hardware and software as requested.

    Possesses the ability to complete multiple simultaneous projects in a timely manner.

    Ability to effectively prioritize and execute tasks in a high-pressure environment.

    Exceptional customer care skills including telephone, verbal and written skills.

    Experience working in a team-oriented, collaborative environment.

    Ability to communicate effectively on the phone as a help desk call center coordinator.

    Ability to deal effectively and courteously with a wide variety of company users who have varying levels of computer understanding and experience.

  • 23 Days Ago

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Vendor for BARE, VT Market
  • Lab Express, Inc.
  • Barre, VT FULL_TIME
  • We, at Laboratory Express, are a specialized App based logistics service structured specifically for the Laboratory/Medical Industry. We realize efficiently capturing pertinent data and transporting m...
  • 10 Days Ago

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IT Data Analyst & Network Support - Derby & St. Johnsbury
  • Northeast Kingdom Human Services
  • Newport, VT FULL_TIME
  • Position covers both Derby & St. Johnsbury Requirements: Bachelor's degree in Computer Science or related field, or equivalent experience required. Experience creating complex reports is required. Pro...
  • 13 Days Ago

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Vendor Sourcing Manager, Environmental Services
  • Casella Waste Systems, Inc.
  • Rutland, VT FULL_TIME
  • Position Summary The Vendor Sourcing Manager, Environmental Services is responsible for developing and managing Resource Solutions’ sourcing capabilities and network of compliant vendors to enable the...
  • 2 Months Ago

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INTERNAL/INCUMBENT APPLICATIONS ONLY - General Clerk I - USCIS - 1st Shift (Lemnah)
  • IT Coalition
  • Saint Albans, VT FULL_TIME
  • Job Posting ONLY for current Vermont Service Center employee internal applications JOB TITLE: General Clerk I - 1st Shift (6:00AM-2:30PM) GOVERNMENT AGENCY: DHS USCIS Federal Contractor Position POSIT...
  • 20 Days Ago

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Freelance Makeup Artist
  • It Cosmetics
  • Burlington, VT PART_TIME
  • Join our team at It Cosmetics!! We are in search of a dynamite rockstar who will support our ULTA beauty partner!This position is cosmetic sales and requires product application on clients in store. Y...
  • 5 Days Ago

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Senior Sourcing and Vendor Management Analyst (IT Focused)
  • Erie Insurance
  • Erie, PA
  • Division or Field Office: Office of the CFO Department of Position: Treasury Department Work from: Corporate Office, Eri...
  • 3/27/2024 12:00:00 AM

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Configuration Management Analyst
  • MIKEL
  • Middletown, RI
  • MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propell...
  • 3/27/2024 12:00:00 AM

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Configuration Management Analyst
  • MIKEL
  • Middletown, RI
  • MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propell...
  • 3/27/2024 12:00:00 AM

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Vendor Management Analyst Senior
  • Allegis Group
  • Hanover, MD
  • Overview: Job Summary: The Analyst is responsible for driving the vendor/partner management process, analyzing vendor pe...
  • 3/25/2024 12:00:00 AM

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Management Analyst/Senior Management Analyst
  • Superior Court of California, County of Santa Clara
  • San Jose, CA
  • Job Description Job Description Under general supervision, expected to perform various complex analytical duties in supp...
  • 3/25/2024 12:00:00 AM

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Vendor Management Analyst
  • BayVanguard Bank
  • Perry Hall, MD
  • Job Description Job Description Summary: Responsible for assisting SVP Compliance Officer in the executive of regulatory...
  • 3/24/2024 12:00:00 AM

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Problem Management Analyst
  • General Dynamics Information Technology
  • Doral, FL
  • Seize your opportunity to make a personal impact as a Problem Management Analyst, responsible for assisting in the ident...
  • 3/24/2024 12:00:00 AM

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Change Management Analyst
  • General Dynamics Information Technology
  • Doral, FL
  • Doral, FL (Onsite position) Seize your opportunity to make a personal impact as a Change Management Analyst, responsible...
  • 3/24/2024 12:00:00 AM

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Vendor Management Analyst jobs
$59,026 to $77,685

IT Vendor Management Analyst in Syracuse, NY
In addition, we maintain contractual data security and privacy obligations with our partners and vendors, and our employees that have access to Customer and Job Seeker personal information are subject to access, use, and confidentiality policies.
January 02, 2020
IT Vendor Management Analyst in Kansas City, MO
Provides support to the organization for problems with vendor products and services.
February 12, 2020
IT Vendor Management Analyst in Scranton, PA
Evaluate customer requirements for products and vendors including controls in the environment.
December 09, 2019