Labor Relations Manager implements and maintains a company's labor relations programs, policies, and procedures. Ensures satisfactory labor-management relations and helps interpret collective bargaining agreements. Being a Labor Relations Manager leads grievance procedures including arbitrations and assists all levels of management on labor matters. Requires a bachelor's degree in a related area. Additionally, Labor Relations Manager typically reports to a head of a unit/department. The Labor Relations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Labor Relations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Title: Customer Relations Manager
Location: Easley, SC
Company: Toyota of Easley, Inc.
About Us: Toyota of Easley has been serving the SC Upstate community and surrounding area for over 45 years with a commitment to exceptional customer service and quality vehicles. As a trusted member of the Toyota family, we pride ourselves on building lasting relationships with our customers and providing them with a positive dealership experience.
Position Overview: We are seeking a dedicated and experienced Customer Relations Manager to join our team. The Customer Relations Manager will play a crucial role in ensuring that our dealership maintains strong relationships with our valued customers and provides outstanding service at every touchpoint.
Responsibilities:
Serve as the primary point of contact for customer inquiries, feedback, and concerns, ensuring timely and professional resolution.
Build and maintain strong relationships with customers through personalized communication and exceptional service.
Conduct regular follow-up with customers to ensure satisfaction and address any issues or concerns.
Collaborate with sales, service, and finance departments to ensure seamless customer experiences throughout the dealership.
Implement customer satisfaction initiatives and programs to enhance the dealership's reputation and loyalty.
Monitor and analyze customer feedback and dealership reviews to identify areas for improvement and implement corrective actions as needed.
Develop and maintain customer databases and CRM systems to track customer interactions and preferences.
Stay informed about the latest industry trends, customer service best practices, and Toyota products to provide customers with accurate information and guidance.
Qualifications:
Proven experience in customer service or customer relations management, preferably in the automotive industry.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving and conflict resolution skills, with a focus on delivering positive outcomes for customers.
Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.
Proficiency in CRM software and Microsoft Office Suite.
Knowledge of Toyota products and dealership operations is a plus.
Benefits:
Competitive salary based on experience
Health insurance benefits
Retirement savings plan
Paid time off and holidays
Opportunities for professional development and advancement within the dealership
Toyota of Easley is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply. We thank all applicants for their interest in joining our team and will contact those selected for further consideration.
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