POSITION SUMMARY: The Business Office Manager is responsible for overseeing the general administration of the human resource and accounting control systems, functions and procedures in accordance with property policies and procedures, current standards, guidelines, and regulations governing the Community.

• Position Responsibilities
  • Perform Human Resource administrative duties for the Community, including payroll, maintenance of personnel files, employee orientation, and facilitating general employee issues and inquiries, as directed.
  • Responsible for posting new job positions in the Community and placing appropriate help-wanted advertisements, as directed.
  • Screen new applicants, conduct background checks, arrange for interviews and prepare appropriate documents for the level of interview process.
  • Responsible for all aspects of employee orientation, including, planning, developing, and conducting training, in conjunction with the Executive Director.
  • Manage employee benefit program including the notification to employees of eligibility requirements and ensuring proper employee deductions are recouped.
  • Coordinate all payroll functions, including but not limited to confirming hours worked with department heads, transmitting payroll information to independent firm to processing, tracking labor and reporting variances to the Executive Director.
  • Maintain all aspects of employee files, base wages, tax withholding and correspondence with state agencies relating to unemployment. All files must be kept current.
  • Coordinate all risk management activities for the community including worker’s compensation claim reporting and management, maintenance of valid driver’s licenses and certificates of insurance for all employees that drive on company business.
  • Maintain confidentiality in all areas of work responsibility, including but not limited to, employee and resident information.
  • Perform, administer, and oversee the activities of the accounting functions including but not limited to the daily deposit, daily census, accounts receivable/collections, accounts payable, and management reports.
  • Perform accounts receivable duties, such as; posting charges to the resident’s account, sending resident billing invoices, posting payments to residents’ accounts, make bank deposits and ensuring that resident accounts are up to date and paid in a timely manner.
  • Responsible for all accounts payable functions including, coding invoices, entering invoices into the system, following up with vendors regarding past due balances, etc.
  • Secure, maintain and update Certificates of Insurance for all community vendors.

• Maintain all non-care related components of the residents’ files. All files must be kept current.
• As requested, prepare an annual budget request for needed supplies and equipment. Maintain accurate budget and inventory and work within the guidelines set forth in the budget.
• Ensure monthly purchases are in accordance with approved budget, monitor compliance with Department’s budget through the effective and timely completion of Monthly Spend Downs and be able to explain any variances to the Executive Director, as needed.
• Perform administrative duties such as completing necessary forms, reports, evaluations, studies, etc., to assure control of equipment and supplies, as needed.
• Work with Executive Director to ensure implementation and maintenance of standards within the community.
• As requested, participate in the Community’s Manager on Duty Program.

• General Duties
  • Respond to resident concerns and complaints in a professional and caring manner. Elevate issues to your supervisor when appropriate.
  • Demonstrate knowledge of each resident as an individual.
  • Understand and ensure compliance with all Federal and State regulations concerning the department.
  • Participate in daily Stand-Up meetings to communicate key issues within the department.
  • Maintain a safe and secure environment for all staff, residents and guests, following established safety standards. Immediately report all hazardous conditions or equipment safety issues to the Executive Director.
  • Demonstrate knowledge of infection control, i.e., adequate hand-washing, blood borne pathogens procedures, universal precautions, etc.
  • Use Universal Precautions and follow established policies concerning exposure to blood/body fluids.
  • Report occupational exposure to blood, body fluids, infectious materials and hazardous chemicals in accordance with the property's policies and procedures governing accidents and incidents.
  • Communicates effectively and displays tact and friendliness when dealing with residents, families, visitors, co-workers, and supervisors.
  • Support a positive and professional environment in the Community by adhering to guidelines in the employee handbook including dress code, time off requests and employee breaks.
  • Attends scheduled in-services and trainings; be dependable and reliable according to attendance and punctuality standards.
  • Maintain all required certifications/licensures and training as required by state law and company policy.
  • Demonstrate flexibility in work schedule as evidenced by working holidays, evenings, weekends and additional shifts when necessary to ensure adequate coverage within the department.
  • Performs other duties consistent with the position as assigned by the Executive Director.
• Community Involvement

• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Aid in community marketing effort through demonstrated proficiency and willingness to conduct community tours and participation in all required marketing events.