Labor Relations Manager jobs in Little Rock, AR

Labor Relations Manager implements and maintains a company's labor relations programs, policies, and procedures. Ensures satisfactory labor-management relations and helps interpret collective bargaining agreements. Being a Labor Relations Manager leads grievance procedures including arbitrations and assists all levels of management on labor matters. Requires a bachelor's degree in a related area. Additionally, Labor Relations Manager typically reports to a head of a unit/department. The Labor Relations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Labor Relations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Field Customer Relations Manager
  • Martin Brower
  • North Little Rock, AR FULL_TIME
  • Overview

    Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500 employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.

     

     

    Responsibilities

    Position Summary:   The Customer Relations Manager will be the primary point of contact/liaison between customers (restaurant owner/operators and restaurant managers) and the distribution center. The role is responsible for developing and maintaining positive relationships with customers and suppliers. The Customer Relations Manager is responsible for increasing/improving customer satisfaction, problem resolution, program participation and educating restaurant teams on new programs, processes, and procedures. Serve as a trusted advisor for our customers and a Martin Brower brand ambassador.Position Responsibilities may include, but not limited to: 

    • Resolve Customer and/or Driver issues or concerns; provide timely responses to any customer queries; enter all customer interactions into Customer Relationship Manager (CRM) system. Assign and follow up for resolution; communicate resolution to all stakeholders.
    • Schedule restaurant visits and conduct restaurant location delivery observations focused on restaurants with lowest service (delivery on-time metric and deliver accuracy metric)
    • Conduct Inventory Management Effectiveness Training (IMET) to help our customers improve their food costs. Offer training and encourage all owner operators to set up classes for their managers.
    • Partner with distribution center leadership to assist with development of master delivery schedules. Responsible for communication to owner operator/restaurant managers to gain buy-in and address concerns with schedules.
    • Participate in Driver meetings and events – educating on service performance and customer requirements.
    • Attend and present at owner/operator meetings or events, new product trainings and new restaurant opening.
    • Serve as subject matter expert for customers on back-room/stock room organization.
    • Educate customers on DC to restaurant touchpoints, policies and processes including the promotion of new initiatives and new technology.
    • Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings. Partner with team to develop plans to coordinate efficiency/execution of deliveries.
    • Organize and/or attend Ronald McDonald House Charity (RMHC) events.
    • Other projects or duties as assigned.

    Qualifications

    Required Skills and Experience: 

    • Bachelor’s Degree with 6 years of related experience or High School Diploma with 9 years of work experience in customer management/customer service  
    • Demonstrated problem-solving skills
    • Excellent communication and interpersonal skills; comfortable and effective in managing through difficult conversations with customers, peers and business partners.
    • Proven ability to multi-task effectively and produce accurate, timely results in a fast paced, constantly changing environment
    • Ability to work proactively and constructively in a fast-paced, collaborative, team environment
    • Ability to act with discretion regarding sensitive information
    • Highly motivated self-starter with a positive work ethic
    • Demonstrated proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
    • Strong presentation skills
    • Willing to work any schedule as unexpected circumstances arise, including weekends and holidays, due to our 24/7 environment
    • Must be able to travel 50%-80%
    • This position must pass a post-offer background and drug test

      Physical Demands and Work Environment

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance, and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

  • 23 Days Ago

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General laborer
  • Labor Finders
  • Maumelle, AR FULL_TIME
  • Your Job Are you a quick learner who's good at performing a variety of tasks? Can you be ready to work at a different worksite from one day to the next? Do you prioritize the safety of your co-workers...
  • 19 Days Ago

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Helper
  • Labor Finders
  • Conway, AR FULL_TIME
  • Your Job Looking for a job leading where you can learn diverse skills and find multiple career paths? Well if you're good with handling a variety of physical tasks and different tools, know your way a...
  • 19 Days Ago

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Storm Restoration Representative / Project Manager / Customer Relations Manager
  • Majestic Roofing and Restoration
  • Little Rock, AR FULL_TIME
  • Job description Majestic Roofing and Restoration is currently looking to add 3-5 individuals to our team of storm restoration representatives to assist in handling the influx of insurance claims due t...
  • 7 Days Ago

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Journeyman Plumber or Highly Skilled Apprentice (Travel Work in Orlando)
  • Perpetual Labor Sourcing LLC
  • Glenwood, AR FULL_TIME
  • US Trades & Talent is seeking a highly skilled and experienced Journeyman Plumbers to join our team. As a Journeyman Plumber, you will be responsible for installing, repairing, and maintaining plumbin...
  • 20 Days Ago

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Licensed Arkansas Electricians (Per Diem Offered)
  • Perpetual Labor Sourcing LLC
  • Little Rock, AR PER_DIEM
  • Licensed Journeyman Electrician in Arkansas Start Date: 9/10/23 Pay Range: $20-32 per (depending on experience) Per Diem: $100 per diem/ per day Description: We are seeking a skilled and licensed Jour...
  • 21 Days Ago

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0 Labor Relations Manager jobs found in Little Rock, AR area

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Finance Comptroller
  • City of Little Rock, AR
  • Little Rock, AR
  • Salary: Depends on Qualifications Location : Little Rock, AR Job Type: Full Time- Regular Position Job Number: FN-2024-0...
  • 3/28/2024 12:00:00 AM

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Postal Clerk
  • The Postal Service
  • Little Rock, AR
  • POSTAL CLERK NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government rel...
  • 3/28/2024 12:00:00 AM

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Postal Mail Processor-No experience required
  • The Postal Service
  • Little Rock, AR
  • POSTAL CLERK NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government rel...
  • 3/28/2024 12:00:00 AM

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Senior Writer
  • Outlier
  • Little Rock, AR
  • Outlier helps the world's most innovative companies improve their AI models by providing human feedback. In this role, y...
  • 3/28/2024 12:00:00 AM

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Drone Operations Manager
  • Lexicon, Inc
  • Little Rock, AR
  • DRONE OPERATIONS MANAGER Lexicon offers a unique combination of capabilities. Our services include construction manageme...
  • 3/28/2024 12:00:00 AM

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Service Supervisor
  • Rock Region METRO
  • North Little Rock, AR
  • Service Supervisor North Little Rock, AR Starting Pay $19.00 per hour Schedule: This position requires working non-tradi...
  • 3/28/2024 12:00:00 AM

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Concessions Supervisor|Part-time| Dickey-Stephens Park
  • AEG
  • North Little Rock, AR
  • In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete ...
  • 3/27/2024 12:00:00 AM

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Warehouse Order Selector
  • Martin Brower
  • North Little Rock, AR
  • COME JOIN OUR TEAM! $1,000 Sign On Bonus Earn up to $23.00/hour Performance Base Pay (UNCAPPED) Paid weekly 4 Day Work S...
  • 3/24/2024 12:00:00 AM

Little Rock is located at 34°44′10″N 92°19′52″W / 34.73611°N 92.33111°W / 34.73611; -92.33111 (34.736009, −92.331122). According to the United States Census Bureau, the city has a total area of 116.8 square miles (303 km2), of which 116.2 square miles (301 km2) is land and 0.6 square miles (1.6 km2) (0.52%) is water. Little Rock is located on the south bank of the Arkansas River in Central Arkansas. Fourche Creek and Rock Creek run through the city, and flow into the river. The western part of the city is located in the foothills of the Ouachita Mountains. Northwest of the city limits are P...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Labor Relations Manager jobs
$125,673 to $179,052
Little Rock, Arkansas area prices
were up 1.2% from a year ago

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Office of Personnel Management provides technical expertise to the Director of OPM and federal agencies on issues arising under the Federal Service Labor-Management Relations Statute.
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