Labor Relations Manager implements and maintains a company's labor relations programs, policies, and procedures. Ensures satisfactory labor-management relations and helps interpret collective bargaining agreements. Being a Labor Relations Manager leads grievance procedures including arbitrations and assists all levels of management on labor matters. Requires a bachelor's degree in a related area. Additionally, Labor Relations Manager typically reports to a head of a unit/department. The Labor Relations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Labor Relations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a highly motivated and experienced Customer Relations Manager to join our team. As a Customer Relations Manager, you will be responsible for managing customer relationships, ensuring customer satisfaction, and overseeing the customer service department. The ideal candidate will have excellent communication skills, be fluent in Spanish and English, and have a strong background in customer service and leadership.
Duties:
- Manage and coordinate first and second delivery's
- Follow up calls to sold customers to insure a great experience
- Make sure all customers would recommend the dealership 10/10
- Analyze customer feedback and data to identify areas for improvement
- Collaborate with other departments to ensure seamless customer experiences
- Lead and participate in customer service projects and initiatives
- Monitor key performance indicators (KPIs) to track team performance
- Stay updated on industry trends and best practices in customer relations
Requirements:
- Proven experience in a customer service management role
- Excellent verbal and written communication skills
- Strong leadership and supervisory skills
- Proficient in project management techniques
- Ability to analyze data and make data-driven decisions
- Multilingual abilities are a plus
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the position of Customer Relations Manager. Join our team and help us build strong relationships with our valued customers.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person