Labor Relations Manager jobs in Plano, TX

Labor Relations Manager implements and maintains a company's labor relations programs, policies, and procedures. Ensures satisfactory labor-management relations and helps interpret collective bargaining agreements. Being a Labor Relations Manager leads grievance procedures including arbitrations and assists all levels of management on labor matters. Requires a bachelor's degree in a related area. Additionally, Labor Relations Manager typically reports to a head of a unit/department. The Labor Relations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Labor Relations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Mid-Cal Labor Solutions
  • Dallas, TX OTHER
  • Overview

    Garland, Texas

    Position Summary – This position is primarily responsible for leading, organizing, training and evaluating the customer service department and ensuring the company delivers the highest level of customer service possible. The Customer Service Manager is also responsible for executing the service strategies consistent with the organization’s mission, vision and values. 

    Responsibilities

    Major Duties and Responsibilities

    • Lead, plan, organize, direct, manage and evaluate the customer service activities and budget
    • Ensure all customer service activities support and strengthen the strategic objectives of the overall organization
    • Confer with management and staff coordinating customer service activities
    • Develop solution-based recommendations, seek solution implementation support and lead efforts to resolve service issues
    • Prepare and oversee the preparation of reports and statistics related to the customer service function for upper management
    • Resolve customer complaints and answer customers’ questions regarding organizational policies and procedures
    • Resolve conflicts of all types among employees and customers
    • Measure customer service team performance and make employment decisions in order to meet service goals
    • Manage projects that provide feedback and communicate knowledge (e.g., service failures, customer concerns, complaint resolution processes, etc.) across the business
    • Identify and implement strategies to improve quality of service, productivity and profitability
    • Participate in product quality review and complaint investigation processes as needed

    Perform and/or direct day to day administrative tasks ▪ Perform other duties as assigned or necessary

    Qualifications

    Required Experience

    • Minimum of five years customer service management responsibility in a global setting
    • Excellent verbal and written communication skills and strong interpersonal skills
    • Demonstrated ability to manage time of self and others
    • Team building experience with a team that is segmented and in separate locations
    • Strong consultative, analytical and problem-solving skills
    • Detail oriented with ability to fulfill responsibilities with minimal supervision
    • Documented US Citizenship or Legal Permanent Resident status Preferred Experience  
    • Customer service management within manufacturing environment
    • Customer service systems development and deployment

     

    Physical Requirements 

    • Must be able to see, hear, speak, feel, smell, walk, stand, sit, climb stairs, reach and use of hands for grasping, pushing, pulling, keyboarding and fine manipulation

     

     

    Education

    • Preferred bachelor’s degree or extensive experience in Management or Business Administration

     

  • 20 Days Ago

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Employee Relations Manager
  • NorthStar Anesthesia
  • Irving, TX OTHER
  • Role Overview NorthStar Anesthesia is seeking an Employee Relations Manager to join our team. This role offers the flexibility to be remote with a preference for candidates based in Texas, Michigan, o...
  • 21 Days Ago

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Public Relations + Communications Manager
  • Joanna Czech
  • Dallas, TX FULL_TIME
  • Reports ToChief Marketing OfficerJob OverviewAs the Public Relations Communications Manager for Joanna Czech, you will be the go-to PR contact and work directly with our CMO on Press Influencer relati...
  • 23 Days Ago

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Guest Relations Manager
  • Major Food Brand
  • Dallas, TX FULL_TIME
  • MFG is hiring an experienced Guest Relations Manager to join our team! Reporting to the Senior Director of Guest Relations, the Guest Relations Manager oversees the day-to-day operations of the Guest ...
  • 2 Days Ago

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Customer Relations Assistant Manager
  • Sharkey's...
  • Coppell, TX FULL_TIME
  • Benefits: 401(k) matching Competitive salary Employee discounts Paid time off Sharkey's Cuts for Kids is looking for an experienced Customer Relations and Sales Assistant Manager who is forward facing...
  • 3 Days Ago

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Public Relations Manager
  • City of Lancaster, TX
  • Lancaster, TX FULL_TIME
  • Summary The Communications Manager will serve as principal advisor providing comprehensive and proactive internal and external communications, strategies and planning, media relations, marketing strat...
  • 3 Days Ago

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0 Labor Relations Manager jobs found in Plano, TX area

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VP Food and Beverage
  • Cinemark
  • Plano, TX
  • Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 500+ thea...
  • 3/28/2024 12:00:00 AM

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Senior SailPoint Engineer (Remote Eligible)
  • Capital One
  • Plano, TX
  • Locations: US Remote, United States of America Senior SailPoint Engineer (Remote Eligible) Senior SailPoint Engineer Do ...
  • 3/28/2024 12:00:00 AM

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Senior Engineer, Power Management IC Design
  • Samsung Research America
  • Plano, TX
  • Lab Summary: The Standards & Mobility Innovation team is committed to developing technologies that enable ubiquitous acc...
  • 3/27/2024 12:00:00 AM

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Distinguished Engineer, Generative AI Systems (Remote Eligible)
  • Capital One
  • Plano, TX
  • Locations: Sales - CA - San Francisco, United States of America, San Francisco, California Distinguished Engineer, Gener...
  • 3/27/2024 12:00:00 AM

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Sr Distinguished Engineer, Generative AI Systems - (Remote- Eligible)
  • Capital One
  • Plano, TX
  • Locations: VA - McLean, United States of America, McLean, Virginia Sr Distinguished Engineer, Generative AI Systems - (R...
  • 3/27/2024 12:00:00 AM

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Lead Platform Engineer, Workday
  • Capital One
  • Plano, TX
  • West Creek 2 (12072), United States of America, Richmond, Virginia Lead Platform Engineer, Workday We are seeking highly...
  • 3/26/2024 12:00:00 AM

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Distinguished Engineer, Generative AI Systems (Remote-Eligible)
  • Capital One
  • Plano, TX
  • Locations: NY - New York, United States of America, New York, New York Distinguished Engineer, Generative AI Systems (Re...
  • 3/26/2024 12:00:00 AM

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Senior Staff Engineer - Cloud and Developer Experience
  • Toyota Motor Company
  • Plano, TX
  • Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what li...
  • 3/25/2024 12:00:00 AM

Plano (/ˈpleɪnoʊ/ PLAY-noh) is a city in the U.S. state of Texas, located approximately twenty miles (32.2 km) north of downtown Dallas. The city of Plano is a part of the Dallas-Fort Worth metropolitan area. Plano lies mostly within Collin County, but includes a small portion that extends into Denton County. The city's population was estimated at 286,143 in 2017, making it the ninth most populous city in the state of Texas and the 69th most populous in the United States. The city is a hub for many corporate headquarters. Plano was also considered to be the safest city in the nation by Forbes...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Labor Relations Manager jobs
$135,211 to $192,641
Plano, Texas area prices
were up 2.2% from a year ago

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Office of Personnel Management provides technical expertise to the Director of OPM and federal agencies on issues arising under the Federal Service Labor-Management Relations Statute.
February 08, 2020