Land Support Agent Supervisor jobs in Atlanta, GA

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.  

What we offer.  Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.  

Start your career in public service. The Division of Child Support Services (DCSS) is seeking candidates for the position of Bilingual Child Support Services Agent Supervisor for the Communication Center. Must be able to speak FLUENT English and Spanish. This is a telework position.        

Note: Compliance with the State of GA teleworking policy requirements and maintenance of high-speed internet access are requirements for persons approved to telework. 

JOIN OUR TEAM!!!

• Manages casework functions within the Child Support Services office or unit.
• Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments as required for the efficient operations of the unit.
• Coordinates and participates in local and statewide project, as requested.
• Performs other professional responsibilities as assigned by manager, director or leadership team.

• Home-based technology that is equipped with a Windows-based operating system and high-speed internet access in order to receive the agency’s software applications required for candidates approved to telework.
• Compliance with State of GA teleworking policy requirements.
• Excellent oral, written, analytical, presentation, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

• Bachelor's degree from an accredited college or university AND Two (2) years of relevant experience.

• High school diploma or GED AND Four (4) years of relevant experience, Two (2) years of which at an advanced/supervisory level.

• Two (2) years of experience at the lower level Client Support Services Agent 3 (SST062) or position equivalent.

• Bachelor’s degree or above in a related field from an approved, accredited college or university AND Three (3) years of child support/enforcement case management work experience.
• Associate’s degree in a related field from an approved, accredited college or university AND Four (4) years of child support/enforcement case management work experience of which Two (2) were at the level of DCSS Agent 2 (or comparable position) based on the State of Georgia Position Clarification Structure.