Landscape Architect Manager jobs in Santa Cruz, CA

Maintenance Account Manager

K&D Landscaping Inc. is a family-owned and operated business that has been servicing the tri-county area for over 35 years. K&D employs over 100 people in the local area and continues to grow. A K&D project is easily recognized throughout the community for its high quality and attention to detail. Building on previous generations, K&D continues the tradition of giving back to their community by performing multiple beautification projects every year. Due in part to this generosity, the company was awarded "Business of the Year" for 2020 by the Pajaro Valley Chamber of Commerce. K&D's goal is to continue to raise the bar in the landscape industry!

Position Summary:

The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others; correct handling of details dealing with others is necessary to maintain and grow relationships. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others.

Job Duties:

• You will be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and enhancement opportunities
• Performing site walkthroughs with clients to ensure quality and service expectations are met
• Work closely with maintenance supervisors to ensure quality standards are met
• Proactively presenting site enhancements to your clients
• Oversee your approved enhancement projects with operations team
• Assist with onboarding new maintenance accounts
• Perform profit assessments for book of business with Department Head and discuss if any adjustments need to be made
• Provide annual budgets for your book of business
• Identify opportunities to expand services with existing clients based on their landscaping needs
• Strong understanding of gross margin and financial data related to landscape maintenance operations
• Maintain accurate client records utilizing CRM (Aspire) and SharePoint
• Other duties as assigned

Requirements:

• 3-5 years’ experience in the landscape industry
• 1-3 years’ experience in Maintenance Account Management
• Proficiency in CRM tools, Microsoft Office Suite and email management
• Driver license required and insurable under K&D’s insurance plan

Compensation: $80,000 - $120,000 Annual Salary

Benefits

• Referral bonus
• Bonus program
• Company truck, phone, computer
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401K with up to 4% Company Match
• Training and Continuing Education
• Company events

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Maintenance Account Management: 1 year (Preferred)
• Landscape Industry: 3 years (Preferred)

Ability to Relocate:

• Watsonville, CA: Relocate before starting work (Required)

Work Location: In person