Lead Administrator jobs in Temple, TX

About POOL-ology:
At POOL-ology, we are committed to delivering exceptional pool and spa maintenance services with a focus on reliability and customer satisfaction. We are looking for a motivated and detail-oriented Service Administrator to join our team!

Position Overview:
The Service Administrator is a key role within our organization, responsible for overseeing the administrative tasks of the repairs and maintenance departments. This role involves managing job schedules, maintaining inventory, providing top-notch customer service, supporting the sales process, and ensuring accurate billing. If you are organized, customer-focused, and have experience in the swimming pool industry, we’d love to hear from you!

Key Responsibilities:

Job Scheduling & Coordination:

• Maintain and manage daily repair job schedules for technicians.
• Schedule service calls for maintenance customers, including filter and salt cell cleanings.
• Handle urgent repair requests from Maintenance with priority.

Customer Service & Communication:

• Act as the primary point of contact for all repair and maintenance customers.
• Communicate clearly with customers, following POOL-ology’s communication guidelines.
• Answer calls from customers regarding repairs, billing, and operational questions.
• Take initial maintenance sales calls and schedule on-site meetings for quotes.
• Follow up with customers regarding open maintenance contracts and repair quotes.

Sales & Maintenance Support:

• Maintain and update the repairs and weekly maintenance pipelines in CRM.
• Send maintenance contracts after on-site meetings are held and follow up until a decision is made.
• Assist with preparing and communicating repair quotes to customers and internal teams.
• Coordinate with repair managers for quoting complex jobs.

Inventory Management:

• Maintain service inventory levels to support technicians.
• Stage necessary inventory for upcoming jobs and reorder as needed.
• Conduct regular inventory counts in the warehouse and work with technicians to resolve discrepancies.
• Procure special order inventory for upcoming repair jobs.

Billing & Payment Processing:

• Bill parts and repairs accurately and on time.
• Process completed repair jobs, including warranty jobs.
• Monitor technician closeout procedures to ensure proper billing.
• Collect payment from customers using a payment method on file.

Other Responsibilities:

• Participate in Level 10 meetings with Service department leaders to discuss improvements and challenges.
• Request Google reviews from customers to maintain a strong online presence.
• Assist repair technicians with job preparation and ensure they have the necessary resources to succeed.

Qualifications:

• At least 2 years of experience in the swimming pool industry (maintenance, repairs, or related services).
• Proven experience in an administrative or customer service role, ideally within a service-oriented industry.
• Strong organizational and multitasking skills, with the ability to manage multiple tasks efficiently.
• Excellent communication skills, both written and verbal.
• Proficient in using CRM and dispatching software
• Detail-oriented with the ability to maintain accuracy in billing and inventory management.
• Ability to work independently and as part of a team.
• Positive attitude with a focus on delivering outstanding customer service.

Why Join POOL-ology?

• Competitive salary and unique benefits package.
• Work in a dynamic and collaborative environment.
• Be part of a team that values customer satisfaction and quality service.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Belton, TX 76513 (Required)

Ability to Relocate:

• Belton, TX 76513: Relocate before starting work (Required)

Work Location: In person