The Customer Experience Lead is a change manager who strategically oversees the implementation of organizational change initiatives using business processes, technology use, and industry knowledge to enable and support change across users, departments up to the whole organization. This role will report to the Director of the Enterprise Project Management Office and will help to create an environment that encourages employees to adopt changes quickly, equipping decision-makers and stakeholders with data and insights around change readiness, impact, and attitude toward change to minimize resistance. This role drives success through knowledge of business requirements and intended outcomes, while collaborating between departments and the project teams to ensure core needs are met during and after the project.
Primary Responsibilities
Teams to ensure alignment.
This position, IT Project Manager V - Customer Experience Lead (Job Requisition #49794), is open to all State employees and external applicants.
If you would like more information about this position, please contact Stacy.Gibson-Grandfield@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Work is performed in a standard office setting, but some travel may be required for which private means of transportation should be available. Work outside of regular business hours may be expected.
Bachelor’s degree in business administration, Public Administration, Information Technology or a related field OR Certification as a Project Manager Professional (PMP) and four (4) years or more of experience in the field of information technology where the primary role was project manager AND at one (1) or more years in a supervisory role.
OR
Five (5) years or more of experience in the field of information technology where the primary role was project manager, and (2) years or more of in a supervisory role.
Master’s degree in business administration, public administration, information technology or project management.
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Want the specifics? Explore the Benefits of State Employment on our website.
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