Library Services Coordinator jobs in Huntington, NY

As a Client Services Coordinator, you will be responsible for working closely with clients on the phone and in person. You will schedule appointments, manage the office calendar, and handle other client-related work. Strong communication skills and providing a positive client experience are essential to this role.

• Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, status updates, verification of documents.
  
• Consistently following up with existing accounts, via phone and email
  
• Consistently following up with potential clients, via phone and email
  
• Communicating effectively with account managers and assisting account managers with daily operations
  
• Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails
  
• Perform tasks associated with the daily operations such as quoting proper service times, effective problem solving, tracking shipments, documenting accounts, performing new tasks as needed.
  
• Provide customers with accurate information regarding service and service requirements.
  
• Communicate with outside agencies, using research, and using tools provided to give clients an exceptional customer service experience.
  

Requirements

• High school diploma or equivalent
  
• Ability to perform basic mathematics functions, and calculate service times based on business day calendar
  
• Must be proficient in computer skills, including Microsoft Office and Excel.
  
• Must be able to read and interpret documents.
  
• Strong reading, writing, and verbal communication skills are required.
  
• Must be able to communicate with clients effectively, potential clients, and colleagues.
  
• Ability to prioritize assignments and work in order of urgency and sensitivity.
  
• Must be friendly.
  
• Must be a team player.
  

Benefits