Licensing Manager jobs in the United States

PLEASE SUBMIT A STATE OF TEXAS APPLICATION TO BE CONSIDERED FOR THIS POSITION.

Job Description

The Licensing Manager is responsible to the Director and Deputy Director of Licensing and performs highly complex managerial work administering and overseeing the daily operations and activities of assigned licensing programs and section staff. Work includes planning, assigning, training, evaluating, and managing team leads, CARE staff and Licensing and Permit Specialists. Developing, establishing and reviewing goals, objectives, priorities and procedures; developing and monitoring standards for achieving established goals; developing staff schedules to ensure appropriate coverage; preparing and evaluating statistical and workload reports; and monitoring the productivity of section staff. Assisting the Director and Deputy Director in the development, evaluation and implementation of policies and procedures governing the operations of the division, including application processing and prioritization of workload and special projects. Work requires performing consultative and technical work in the planning, development, and implementation of new regulatory programs, legislative changes to current regulatory programs, and licensing software functions and enhancement. Work requires frequent contact with the public and other divisions within the agency. Work is performed under limited supervision with moderate latitude for the use of initiative and independent judgment.

Essential Duties

• Manages the day-to-day performance and activities of Licensing staff for multiple licensing programs. Ensures assigned functions are carried out efficiently and effectively within established timeframes. Keeps staff informed of policies and priorities established by management.

• Establishes procedures, policies and priorities related to the processing of initial and renewal applications, and other licensing tasks, for multiple licensing programs. Establishes goals and standards for the quality, quantity, and timeliness of work produced by staff and develops methods for tracking trends and performance to ensure that established performance measures are met or exceeded. Develops, calculates, and evaluates statistics related to productivity and workloads.

• Develops and approves work schedules; approves leave requests; and prioritizes and assigns workloads. Establishes performance standards and goals. Completes performance appraisals in accordance with agency policy and provides ongoing feedback relating to work performance; provides guidance and mentoring to staff; ensures professional development opportunities are available to staff; and administers corrective actions plans when needed. Evaluates staff training needs on an ongoing basis. Develops, oversees and provides training for staff as needed.

• Represents the agency at advisory board meetings, agency meetings, hearing, industry events, conferences and other speaking engagements. Acts as a liaison with local and state agencies, government officials, industry stakeholders, the public, agency staff and other parties. Educates and provides technical assistance and guidance on licensing issues, programs, laws, rules, and procedures.

• Generates, compiles and prepares statistical reports used to present at advisory board, work group, commission and agency meetings and to support agency workload measurement. Compiles statistics to be used in the division operating budget, appropriations request, and performance reports. Facilitate advisory board work group meetings.

• Continuously seeks to identify areas of needed change and makes recommendations to improve operations.

• Participates, provides input, and assists in the development of program rules and standards. Reviews and provides input on technical and administrative materials including reports, training materials, and web content.

• Coordinates program planning, development, training, and implementation of legislation affecting assigned licensing programs. Provides technical guidance to staff during the rulemaking process, legislative analysis, and bill or program implementation process. Leads and participates in other agency legislative and/or implementation teams.

• Develops position descriptions and job posting documents and conducts hiring activities consistent with agency policy. Develops, consults on and recommends section personnel actions.

• Reports regularly to the Director and Deputy Director on licensing activities and critical matters affecting the operational well-being of the Licensing Division and agency. Provides updates on high-profile applications and issues, progress on performance measures and goals, workloads, and other matters of interest to management.

• Provides input on process mapping and development of licensing processes. Monitors the maintenance and enhancement of complex computer systems to ensure proper functionality to meet regulatory requirements and standards. Recommends system enhancements and coordinates and participates in user acceptance testing and testing of new system functionality.

• Assists in the development, preparation, implementation, and monitoring of the agency's strategic plan, legislative appropriation requests, budget, and performance measure reports. Participates in the development of performance projections for the Strategic Plan and Legislative Appropriations Request.

• Participates in and gathers information for audits, special investigations, program analyses, and research studies.

• Complies with division and agency training requirements.

• Consistently provides friendly, caring and professional customer service.

• Works collaboratively with management, staff and other divisions to model the agency’s core values while promoting the agency’s vision, mission and goals.

• Models and ensures direct reports demonstrate a spirit of teamwork, offering positive and constructive ideas, encouragement, and support of other members of the team and division staff, while upholding the agency’s core values.

• Adheres to all TDLR Personnel Policies and performs related work as assigned or required to maintain agency and division operations.

Minimum Requirements

Five (5) years’ experience reviewing and processing initial applications and renewals for occupational, professional, or other regulatory licenses required. Four (4) years’ experience as a manager, supervisor, or team lead required. Managing, supervising, or leading a regulatory team preferred. Experience evaluating and/or implementing legislation relating to the regulation of licensing programs is preferred. Experience evaluating processes/procedures and developing and implementing improvement initiatives is preferred. Graduation from a standard senior high school or equivalent required. Graduation from an accredited four-year college or university with major course work in a field related to management or public administration is preferred.

Military Occupation Specialty Code:

Navy 111X, Coast Guard SEI15, Marine 0203, Air Force 16GX

Remarks

The successful candidate will have: Advanced knowledge of TDLR’s rules, and licensing policies and procedures; and of licensing systems, related software and licensing requirements, forms, and issuance procedures. Knowledge of public administration and management techniques; of statistical analysis processes; of research techniques; and of program management processes and techniques. Skill in using logic and reasoning to identify the strength and weaknesses of alternative solutions, conclusions, or approaches to problem; in the use of computers and applicable software, including MS Office applications, including proficiency in Windows, Word, and Excel; in identifying measures or indicators of program and staff performance; and, in communication, customer service, and business acumen. Advanced skill in the use of TDLR’s electronic and web-based databases and related software. Ability to manage Licensing Division activities; to assign, evaluate, and monitor the work of licensing staff; to effectively communicate in a professional manner verbally and in writing; and, to understand and apply state departmental interpretations of state law and rules and policies and procedures. Ability to establish goals and objectives; to devise solutions to administrative problems; to assign/supervisor the work of others; and to develop, evaluate and interpret administrative policies and procedures. Ability to plan, assign, supervise and train others; to gather, assemble, correlate, analyze facts, and, to prepare and present concise reports. Ability to maintain a professional demeanor and attitude; and, to motivate and achieve results through others.

Job Type: Full-time

Pay: $85,056.00 - $93,712.44 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• licensing regulatory , manager: 5 years (Required)

Work Location: Hybrid remote in Austin, TX 78723