We care about your career and are known for having the absolute best people in the industry. When you join us as a Boutique Clerk you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Our success is a result of our employees. As a Boutique Clerk at Hotel Bel Air, here are just some of the great benefits you will receive:

• Medical/Dental/Vison Benefits
• Pension/401k Plan
• Sick Time
• Vacation Time
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• Hotel Benefits
• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel!
• 50% off at restaurants within all of our Dorchester Collection hotels

As a Boutique Clerk your compensation will be $21.20

You’ll love what you do and take pride in delighting our guests:

• Ability to clearly and pleasurably communicate in English and/or other foreign language (Spanish, French, Japanese or German, etc. very helpful) with guests, visitors, management and co-workers to their understanding, both in person and on the telephone.
• Provide legible communication & to understand guest inquiries regarding merchandise and provide responses.
• Promote positive relations with all individuals who enter The Boutique and by telephone.
• Ability to focus on the guest needs remaining calm and courteous. To think clearly, quickly and make concise decisions.
• Prioritize, organize and follow up.
• Work well under pressure and assist guest and employees with any given period of time.
• Attention to details.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of Retail Shop and merchandise.
• Ability to remain stationary at assigned post for extended period of time. Must be able to occasionally lift and/or move up to 50 pounds.
• Work cohesively with other departments and co-workers as part of a team.
• Ability to practice aggressive hospitality.
• Process, box and ship domestic as well as international orders as well as gift wrap local sales
• Suggestively sell and display retail merchandise attractively.
• Clean, vacuum and uniformly fold logoed merchandise.
• Ordering weekly sundry items and bi-monthly warehouse merchandise.
• Assist in inventory as needed with the Accounting Department.
• Ability to work without direct supervision.
• Ability to work any day/shift including weekends and holidays.
• Willing and able to cross train in various departments so to have an excellent understanding and knowledge for the overall guest service, standards and experience.

The items shared are the essence of a day in the life of a Boutique Clerk but we’ll make sure you are provided with specifics on how we care for our hotel

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for attention to detail is critical for this role.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.

Previous hotel and/or spa experience is preferred but not required. Ability to learn about spa business and treatments, as well as the inner workings of the hotel will be expected.