Loan Collection Clerk jobs in North Dakota

FINN drives change for people, organizations and the planet through frictionless mobility. Offering convenient and flexible car subscriptions, we bring a true e-commerce experience to car ownership and accelerate the advent of electric mobility. Join our fast-growing scale-up to make FINN the natural choice in Europe and the USA. We work with the best car brands in the world and are backed by leading global investors.

Your Role

As a Payment & Collection Specialist you will be part of the debtor accounting team covering the reconciliation of our debtor payments and directly impacting our cash collection performance. Apart from that, our payment & collection specialist works very closely with Customer Success as well as our Remarketing Team to follow up with customers and resolve open payments or billing issues.

• Flexibility to work either in our modern Munich office or remotely within Germany.
• With massive growth potential, FINN allows you to quickly develop and succeed in a highly motivating startup environment with ambitious challenges in cross-functional teams.
• Excellent fixed salary, significant virtual equity share of the company, along a yearly personal development budget of 1,500€.
• You want to drive your own car with FINN? – Get one with our employee discount program.

• Payment Reconciliation: Ensure we always know who owes us what to make sure we can follow up with the right customers and report delinquency rates correctly! 
• Dunning / Collection process: Follow up on overdue payments & chase customers for payment if required. Coordinate handover & manage collection process with PairFinance (debt collection agency)
• Billing Support: Be the central expert of resolving billing related issues with customers across the business (B2B, B2C Subscriptions & Remarketing Partners).
• Continuous Improvement: For all these processes, you continuously provide feedback & make suggestions to improve. Doing so, you also work with tech teams supporting you with tooling & automation.

• You enjoy working with numbers and demonstrate curiosity about the operational & technical aspects of the processes you are managing. You continuously seek to increase efficiency and automation and are keen to work with our Tech team to help you improve our setup!
• You have already gained experience in customer support or customer consultation, preferably in a fast-growth environment. You enjoy providing customer service, both over the phone and in writing.
• You have strong attention to detail and a sense of ownership to resolve special cases manually if required
• With your strong communication skills and the ability to empathize with the needs and concerns of customers, you can find good solutions even in difficult situations. 
• You have excellent German language skills at a native level, both in speaking and writing. Additionally, you can communicate effectively in English.

Interested? 

Please upload your CV online. Kathi and Zohal are looking forward to your application!

Equal Opportunities for Everyone

FINN is an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.