Loan Examiner reviews or audits a loan portfolio of low complexity loans to ensure compliance with established laws and regulations. Analyzes loans to identify deficiencies, unsupported charges, and risk levels. Being a Loan Examiner establishes authenticity and correctness of all records including transactions and other forms of documentation. May require a bachelor's degree. Additionally, Loan Examiner typically reports to a supervisor or manager. The Loan Examiner works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Loan Examiner typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Looking to build-on or start your career with a financial industry leader? This is an opportunity, when excelled at, has proven to lead into various career paths throughout the organization.
Looking to continue your education? You will also be rewarded for successfully completing college level credits towards a college degree with the assistance of a $12,000/year tuition reimbursement program.
Position Overview:
MOHELA (Missouri Higher Education Loan Authority), a nationally-recognized leader in student loan servicing, is currently seeking results oriented and individuals to work in a highly professional and fast-paced environment as Customer Advocacy Team Specialists in Panama City, FL remotely. CAT Specialists efficiently and accurately research and respond to escalated inquiries regarding student loan accounts. They will research and collaborate with various departments in order provide the best possible resolution to escalated situations. They will Identify and prevent future escalations for scenarios already encountered. Parties of contact include but are not limited to borrowers, lenders, schools, references, co-signers, 3rd parties, borrower legal representation, guarantors, ombudsman, FSA personnel, BBB, CFPB, and congressional staff.
Training:
New Hires will be well-trained to understand federal policies and regulations while learning how to offer a personalized interaction to meet the unique needs of each student loan borrower serviced. Must be able to attend and complete training
Hours of training are 8am - 5pm, Monday Friday.
Hours After Training:
MOHELA has a variety of shift options including both day and into the evening. Our hours of operation are 8am-9pm Monday through Thursday, 8am-5pm Fridays. We will be hiring individuals who can work overtime and our weekday shifts begin at 8am, 9am, 10am, 11am, and 12pm except for Fridays which start at 8am. Once training is completed, you will have the opportunity to bid on your desired shift. In the future you may bid for other shifts.
At times, business needs may not allow for much notice resulting in staying late, shortening lunches to 30 minutes, coming in early the next day, or some Saturday mornings. Must be able to work scheduled hours, which may include mandatory overtime.
MOHELA Offers Excellent Employee Benefits:
Additional Incentives:
Earn $2500 within 60-90 days, plus an additional $150/biweekly for opting-out of MOHELAs medical plan. (must show proof of being insured by another group medical plan).
What You Will Be Doing
What Experience You Will Bring:
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans. We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by phone at 636-733-3700 ext 3571 (TDD: Dial 711) and let us know the nature of your request and your contact information
Requests for accommodation will be considered on a case-by-case basis.
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