Loan Servicing Representative jobs in Virginia

Looking to advance your Loan Servicing career? Come join our Team at State Department Federal Credit Union (SDFCU)!

SDFCU is currently recruiting for a Loan Servicing Representative. The ideal candidate will be detailed oriented and have a passion for learning and helping members achieve their financial goals by assisting them with questions and concerns regarding their current mortgage and/or consumer loan products and services.

Responsibilities of the Loan Servicing Representative include:

- Issue Home Equity & First Trust mortgage payoffs requests to attorneys, title insurance companies, and borrowers

- Handle member inquires via phone, email or postal mail regarding the basic servicing of consumer loans, First Trust mortgages and Home Equity loans to include escrows, automatic payment methods, coupons, payoffs and releases

- Help maintain loan files for consumer loans to include filing and scanning loan documents into imaging system

- Process basic aspects of auto loan releases and understand general guidelines for lien perfection

- Maintain up-to-date knowledge of required documentation for each loan product as they relate to the products offered and administered

- Create and route requests for loan adjustments, credit bureau reporting and research requests

- Process phone payments through Authorize.Net or set-up EFT records for one-time only and recurring payments

- General understanding of Moneyline accounts to include expiration, limits and overdrafts

- Process indirect loan packages to include scanning, data validation, quality review, CIP, etc.

- Review loan applications, related documentation, mail, etc.

Required Skills & Competencies

- 2 or more years of experience handling a large volume of telephone calls required

- Minimum 3 years of experience in a credit union or banking environment (lending experience preferred)

- College degree preferred

- Excellent communication, organizational and time-management skills

- Ability to exercise sound judgment

The above information has been designed to indicate the general nature and level of work performed by the Loan Servicing Representative. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required.

At SDFCU, our members are our number one priority. We strive to satisfy their financial needs by offering a variety of products and services at reasonable rates and delivering exceptional experiences while building lasting relationships. 

We are looking for talented people who exhibit passion for helping others and a desire to be a collaborative team member.

BENEFITS OF WORKING AT STATE DEPARTMENT FEDERAL CREDIT UNION INCLUDE:

  - Working for a diverse and inclusive organization that values and respects team members.

  - Work from Home Options May Be Available After Introductory Period

  - 401k with 4% employer match plus an additional Safe Harbor Employer Contribution

  - Generous Paid Time Off

  - Tuition Reimbursement

  - Commute/Parking Incentive Plan

  - Comprehensive Medical, Dental and Vision Insurance Package

  - Gym Reimbursement

  - Company and Team Bonding Events