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Loan Servicing Representative jobs in West Virginia

Recently Added Loan Servicing Representative jobs

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Loan Servicing Representative
  • Bank of Charles Town
  • Charles Town, WV FULL_TIME
  • Full-Time

    Summary

    Performs administrative tasks to book and service home equity, mortgage and commercial loans in accordance with established guidelines and procedures.

    Description

    Reports To: Loan Servicing Supervisor
    FLSA Status: Non-Exempt
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Client Service
    • Ability to meet the public well and to deal effectively with their questions or problems.
    • Knows the Bank’s products and services thoroughly.
    • Looks for opportunities to explain, promote, or sell products or services.
    • Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent client service.
    • Serves as a model of excellent client service to other employees.
    • Identify and cross-sell Bank products suitable to the client’s needs.
    • Handles client complaints or questions and determines the action to be taken to remedy the situation.
    Operations/Loan Functions
    • Handles complete process for booking retail, home equity, mortgage or commercial loans accurately on Bank’s computer system
    • Verifies incoming loan packages are complete with proper approvals, documents, insurance and all required booking information.
    • Utilize knowledge of loan computer system and parameters to review for accuracy the booking of non-commercial types of new loan records
    • Take steps necessary to perfect various types of loan collateral.
    • Perform file maintenance as requested or required
    • Reviews file maintenance for various loan types
    • Assist Department Manager with projects and procedure updates
    • Work with other financial institutions to ensure accuracy of participation loan transactions and balances
    • Work with retail loan officers to resolve exception, documentation, booking and maintenance issues.
    • Work with mortgage and commercial doc specialists and loan officers to resolve booking and maintenance issues.
    • Ensure collateral files are updated appropriately by filing maintenance records
    • Handles account reconcilement for various accounts.
    • Assist and screen customer problems and direct them accordingly
    • Process loan payoffs and corresponding collateral release
    • Prepare monthly reports for certain insurance vendors
    • Perform escrow analysis and escrow distributions.
    • Learn other operational duties of department in order to provide backup assistance to the department.
    • Other duties as assigned
    Security
    • Maintains neat and orderly work area and ensures that all negotiables and confidential records are properly secured each day.
    • Understands role in case of disaster or robbery, whether victim or bystander, and knows proper post-robbery procedures.
    • Professional appearance that evokes the client’s trust.
    • Adheres to all bank policies and procedures and to internal controls and system access restrictions.
    CRITICAL SKILLS
    • Ability to relate well to others
    • Self Development: pursue additional education or training to remain current, improve knowledge, and diversify skills. The capacity to cross train in other areas is particularly helpful.
    • Client confidentiality: never reveal or divulge client information to anyone outside of the Bank.
    • Versatility: Ability to multi-task under pressure and fast paced environment.
    QUALIFICATIONS
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
    EDUCATION and/or EXPERIENCE
    High school diploma or general education degree (GED). One year of loan servicing experience and courses offered by the American Institute of Banking (AIB) are desirable.
    KNOWLEDGE, SKILLS, AND ABILITIES
    • Position demands a person with a pleasant and professional personality, high degree of accuracy, attention to detail, good organization skills, and excellent client service skills.
    • Ability to adhere to BCT’s Core Values: Integrity, Teamwork, Growth, Client Commitment, Community Focus
    • Ability to work efficiently and accurately in an atmosphere of frequent interruption.
    • Ability to understand and carry out oral or written instructions and to request clarification when need.
    • Must have basic skills in operating a computer, adding machine and typewriter.
    • Ability to read and interpret documents such as loan documents and procedure manuals.
    • Ability to demonstrate effective written and verbal communication skills
    • Ability to answer telephones and greet public in a friendly and courteous manner.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    SMOKE-FREE WORKPLACE
    BCT is a 100% smoke-free company.
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee may regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 20 pounds; and occasionally lift and/or move up to 50 pounds.
    This job description is not designed to cover or contain a comprehensive listing of all duties/responsibilities required of position. Duties/responsibilities may change or be assigned at any time with or without notice.
    BCT is an Equal Opportunity/Affirmative Action Employer
    BCT supports a workforce of diversity, equity, inclusion, and accessibility
  • 1 Month Ago
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Loan Servicing Specialist III
  • Bank of Charles Town
  • Charles Town, WV FULL_TIME
  • Full-Time Summary Performs administrative tasks to book and service Commercial loans, participations, renewals, and modifications, that contain a variety of complex loan structures. Performs Mortgage ...
  • 26 Days Ago
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Customer Service Representative (Loan Consultant II)
  • Lendmark Financial Services, LLC
  • Morgantown, WV FULL_TIME
  • GENERAL SUMMARY : The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales,...
  • 4 Days Ago
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Customer Service Representative (Loan Consultant I)
  • Lendmark Financial Services of West Virginia, Inc.
  • Clarksburg, WV FULL_TIME
  • At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and und...
  • 12 Days Ago
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Customer Service Representative (Loan Consultant I)
  • Lendmark Financial Services of West Virginia, Inc.
  • Ranson, WV FULL_TIME
  • At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and und...
  • 1 Month Ago
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Loan Technician
  • US Agriculture, Rural Development
  • Beckley, WV FULL_TIME
  • Duties Provides technical information, assistance and guidance to applicants, borrowers, lenders, and others concerning eligibility and other requirements for loans, grants, and/or loan guarantee prog...
  • 25 Days Ago
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Loan Servicing Representative jobs at Popular Companies

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Loan Servicing Representative II
  • Capital for Change (C4C)
  • Wallingford, CT
  • Job Description Job Description Department Loan Servicing Reports to: Senior Manager, Servicing Operations Status FT Hou...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative (Loan Servicing Representative)
  • Peak Asset Management
  • Lenexa, KS
  • Job Description Job Description Customer Service and Loan Servicing Clerk Peak Asset Lending is a Private Mortgage Lende...
  • 4/24/2024 12:00:00 AM
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Business Reorganization & Creditors' Rights Partner
  • Gould & Ratner LLP
  • Chicago, IL
  • Job Description Gould & Ratner LLP is seeking a highly experienced Partner to join its Business Reorganization and Credi...
  • 4/24/2024 12:00:00 AM
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A
Family Medicine or Internal Medicine Physician
  • Adventist Health
  • Kailua, HI
  • Adventist Health Castle is actively seeking mission-minded full-time, Family or Internal Medicine physician, to join our...
  • 4/24/2024 12:00:00 AM
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Loan Servicing Representative
  • Merchants Bank
  • Winona, MN
  • Merchants Bank, Winona, has an opening for a Loan Servicing Representative. We are looking for a candidate with an aspir...
  • 4/23/2024 12:00:00 AM
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Commercial Loan Officer
  • Guilford Savings Bank
  • Old Saybrook, CT
  • Job Description Job Description POSITION DESCRIPTION: Responsible for developing and maintaining strong and profitable r...
  • 4/23/2024 12:00:00 AM
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Loan Servicing Representative
  • Sun West Mortgage-Since 1980
  • Cerritos, CA
  • Job Description Job Description Sun West is a nationwide full-service mortgage lender with 40 years of experience and is...
  • 4/22/2024 12:00:00 AM
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Tax Associate
  • Collabera
  • West Des Moines, IA
  • Job Description Job Description Note: The position is Onsite (No Work from Home). Position Details: Position: Associate ...
  • 4/20/2024 12:00:00 AM
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About West Virginia

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Loan Servicing Representative jobs
$25,886 to $36,817

Most Popular Cities in West Virginia for Loan Servicing Representative Jobs

What does a Loan Servicing Representative do?

Loan Servicing Representative
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Adherence to the CoreFirst Bank & Trust Values of Respect, Communication, Integrity, Initiative, and Accountability.
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Loan Servicing Representative in Wooster, OH
Greets customers and visitors, deals with requests, and directs to the appropriate area or person.
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Helps prepare board and other monthly management reports.
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Loan Servicing Representative in Salt Lake City, UT
Demonstrated skills in verbal and written communication, effective listening, problem solving and negotiating required.
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