Loan Workout Manager jobs in Madison, WI

Description

ALCIVIA is growing and looking to add a full-time Loan Coordinator at our Cottage Grove Headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.

Pay Type: Hourly, bi-weekly.

Work Setting: In-Office.

Work Location: 1401 Landmark Drive, Cottage Grove, WI 53527.

Work Schedule: Monday - Friday, 8:00am to 4:30pm.

Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Life Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
• 401K (retirement plan) company match up to 6% and 100% vested day one.
• Paid Parental Leave.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

• Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak

Loan Coordinator Essential Responsibilities:

The Loan Coordinator provides administrative services within the finance divisions at ALCIVIA. This position provides administrative support to the Loan and Credit Departments by answering telephones, assisting customers, processing data, and retaining records.

ALCIVIA’s Loan department is called Verity Business Solutions, which offers financial services designed for agriculture to help you optimize your business. We provide competitive loan options to ALCIVIA’s cooperative members and the surrounding communities we serve. We guide your operation with innovative risk management solutions to keep you financially strong and ensure a legacy for future generations.

1) Lending Responsibilities:

• Creates accounts and inputs all required information into loan portal, in preparation for Verity loan application submission. Processes paperwork, maintains files, and helps with loan closing documentation. Assist customers with completing loan application documentation for submission for Assistant Ag Loan Managers. Forwards loan requests for credit check and approval. 
• Prepares documents for incoming loan requests and loan closings. Prepares correspondence to customers for the Assistant Ag Loan Managers. Prepares follow-up forms and customer correspondence as requested. Prepares and submits advance requests for crop inputs and crop protection at the request of customers who have existing credit accounts. 
• Works closely with billing specialists to assure timely advances of funds and applies payments.
• Receives loan payments and completes the remote deposit. Creates and updates customer ACH bank info within AgVantage file, process payments, prepays and applies payments to open accounts. 
• Responsible for tracking, applying, and reconciling all Verity and ALCIVIA Dairy Assignments on accounts.
• Track, create and submit all monthly auto advances for qualifying ALCIVIA products to be paid by customer Verity loans to AgQuest. 
• Reconcile Verity banking activity daily and accurately complete month end close.
• Takes phone and in-person inquiries. Educates customers on benefits of financing. Contacts customers for additional loan and customer information, as needed. Logs pertinent information into Salesforce. 
• Creates the monthly Verity month end finance reporting. 
• Updates and creates Verity Business Solutions SOP’s. 

2) Collection Reporting & Credit Administrative Responsibilities: 

• Maintains master bad debt list for potential bad debt recoveries.
• Mails and emails statements to customers.
• Maintains accurate and detailed records for each customer account.
• Prepares supporting documents for collections on a daily basis.
• Assists in filing for recovery including small claim garnishments, process judgments and satisfactions.
• Notifies the Energy department to initiate propane tank lease terminations on past due propane accounts.
• Oversees the accuracy of the Customer Master File, including account setup and maintenance.
• Answers incoming phone calls to the credit department.
• Processes all incoming W-9’s and credit application approvals.
• Assists with opening and closing customer accounts.
• Processes batches for adjustments, payments and approved finance charge write-offs.
• Prepares documents for small claims court and collections.
• Publishes legal notices and arranges for Sheriff service when needed. 
• Maintains records and fuel card activation.
• Organizes tasks and resources to complete work and meet deadlines according to established procedures.
• Makes decisions on a variety of tasks frequently requiring discretion, judgment and initiative guided by general procedures or standards.
• Performs basic office functions including emailing, filing, scanning, copying and faxing
• Will be in the credit on call after hours rotation within credit and finance teams. 
• Updates and creates Finance Division operating procedures.

3) General Responsibilities: 

• Promotes a customer-focused environment by providing friendly, courteous and helpful service to internal and external customers.
• Answers customer questions and resolves complaints in a timely and efficient manner.
• Supports a team-oriented environment by interacting in a professional, collaborative and respectful manner with all employees, clients, customers and/or vendor.
• Provides internal and external customers with exceptional customer service.
• Maintains a safe, clean and professional work area.
• Cooperates and maintains open communication with manager and all coworkers.
• Maintains job-related confidentiality.
• Adheres to ALCIVIA’s mission, vision and values.
• Promotes ALCIVIA by maintaining a positive attitude and professional image.
• Abides by policies set forth in the Employee Handbook.
• Other duties as assigned.

Requirements

Loan Coordinator Required Skills & Qualifications:

• High School/GED diploma is required.
• Credit/Finance or Customer Service work experience is preferred.
• Bachelor's or Associates degree in AgriBusiness, Finance, Business, etc. is a plus (not required).
• Proficient with Microsoft Office applications.
• Experience with AS400 or ERP system.
• Strong organizational and time management skills.
• Strong customer service skills.
• Ability to work as a team, coordinating efforts toward organizational goals.
• Exceptional verbal and written communication skills.
• Ability to adapt quickly to a changing environment.
• Self-directed, self-motivated.
• Ability to work collaboratively for the benefit of all business units.
• Excellent organizational skills, including: sorting, filing, distributing, etc.
• Safety first mindset. 

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/

• ALCIVIA Locations: https://www.alcivia.com/connect/locations/