Lockbox Manager jobs in Mesa, AZ

Position Description: Join Our Team and Secure Success: Where Every Locker Holds Opportunity!

About Us:At MyPlace Self Storage, we're more than just a businesswe're a tightly knit community. Our focus on innovation, exceptional service, and fostering our team members sets us apart as industry pioneers. As we prepare to broaden our range of high-quality properties in the upcoming year, we're on the lookout for dedicated individuals eager to evolve with us.

Job Summary:The Self Storage Property Manager is responsible for overseeing the day-to-day operations and management of a self-storage facility. This includes customer service, leasing units, maintaining the property, managing finances, and ensuring a safe and secure environment for tenants and their belongings.
Duties and Responsibilities:

Provide excellent customer service to tenants, addressing inquiries, concerns, and requests promptly and professionally.
Assist customers with rental inquiries, unit selection, and leasing agreements.
Handle customer complaints or issues in a timely and efficient manner.
Advertise available units through various channels, such as online listings, signage, and local advertising.
Conduct property tours for potential tenants and assist with the leasing process.
Implement marketing strategies to attract new tenants and retain existing ones.
Maintain accurate records of unit availability, rentals, and tenant information.
Perform regular inspections of the property to ensure cleanliness, safety, and proper maintenance.
Collect rent payments, late fees, and other charges from tenants in a timely manner.
Manage properties budget, forecasting revenue and expenses to ensure profitability.
Monitor delinquent accounts and take appropriate actions for collections.
Implement security measures to safeguard the property and tenants' belongings, such as surveillance systems, lighting, and access controls.
Enforce property rules and regulations to maintain a safe and secure environment.
Respond to emergencies or incidents, such as break-ins, accidents, or medical emergencies, following established procedures.
Maintain organized files and records, including lease agreements, tenant information, and financial documents.
Prepare reports for management, summarizing property performance, occupancy rates, and financial metrics.
Coordinate with Regional Manager as needed for support, guidance, and reporting.
Requirements:
High school diploma or equivalent; associate or bachelor's degree preferred.
Prior experience in property management, customer service, retail or a related field preferred.
Strong communication and interpersonal skills.
Proficiency in basic computer applications (e.g., MS Office, property management software).
Ability to multitask, prioritize, and work independently with minimal supervision.
Willingness to work flexible hours, including evenings, weekends, and holidays as needed. Valid driver's license and reliable transportation.
Attention to detail and problem-solving skills.