Mailroom Manager directs and oversees mailroom activities including the sorting and delivery of incoming mail, as well as the preparation and sending of outgoing mail. Monitors inventory, checks and reorders items as needed. Being a Mailroom Manager receives and allocates office supplies. May require a bachelor's degree. Additionally, Mailroom Manager typically reports to a manager or head of a unit/department. The Mailroom Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Mailroom Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Why Exela?
Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.
A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.
Job Title: Operations Manager - 29074
Position Type: Full Time – Regular
Shift: 8 am – 5 pm
Pay: $ 65000.00
Responsibilities include, but are not limited to:
· Understand the business requirements and unique culture of our client’s business
· Serve as point of contact for our customer and remote centers
· Ensure client service level requirements are met
· Develop proactive and corrective action plans to meet the demands of the business
· Provide effective communication to direct reports
· Partner across our organization to ensure the needs of our client are exceeded
· Develop and Mentor for individual growth development
· Reporting generation and review
· Support internal Billing
· Remote site management
Key Functions include, but are not limited to:
· Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
· Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
· Support, lead, and manage client initiatives and requirements
· Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
· Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.
· Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
· Capitalize on new or expanded services opportunities
· Support positive and professional work environment through effective coaching and mentoring for the development of staff
· Demonstrate commitment to company efforts to achieve a diverse workforce
· Sound judgment and logical decision-making to meet expectations of project scope and deadlines
· Contribution and delivery of Quarterly Business Reviews
Required Qualifications:
· Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel
· Minimum 2-3 years of proven leadership and managing a large diverse organization
· Ability to work independently
· Self Starter, takes initiatives
· Excellent written and verbal communication skills, highly organized
· Strong client relationship skills and service orientation
· Ability to work in a demanding, client-focused, team environment
· Proven experience in achieving financial goals related to revenue and profitability and budgetary management
· Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs
· Profit and Loss experience preferred
· Mail operations and screening required
Preferred Qualifications:
Physical Requirements:
Prior Helpful Experience May Include:
Pay Disclosure:
"The pay rate for this position starts at $65000.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
EEO Statement:
Exela is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.
Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.
Veterans
Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.
Pay Transparency Non-discrimination Provision:
Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
Schedule:
Education:
Experience:
Work Location: In person