Managed Care Provider Relations Manager jobs in Iowa

Why WorldWide?

Worldwide Logistics in one of the fastest growing 3PLs in the country. We operate with reinforced core values, confidence, and take pride in the job that we do every day. The transportation world is rooted in relationships - we take pride in the connections that we create on and offsite by using our unique ability to partner with others. We have an innovative and progressive culture that allows for career growth and financial rewards.

Since 1999, WorldWide Logistics has grown exponentially leading to continuous rapid growth. This has given us the ability to build a brand new 76,000 square foot HQ building completed in 2023. Our new HQ features a modern amenity rich environment for employees including a café, numerous collaborative areas, food markets, a large outdoor patio seating area, and a quarter mile lighted walking path around a serene pond.

WorldWide Logistics is passionate about continuous improvement and seeking out individuals who are innovative, proactive, motivated, and coachable. One of our most impactful qualities is the ability to embrace challenges, grow through change, and encourage creativity to get ahead of the constant market variables.

Responsibilities and Duties:

• Have thorough understanding of carriers and equipment portfolio
• Prioritize and coordinate shipments for clients
• Oversee the arrangement of pick-up and delivery of loads to ensure on-time delivery
• Resolve any freight delivery issues
• High volume of email and phone communication with customers, carriers, management, and team members
• Managing order entry process in 3rd party platforms
• Coordinate with team members on status of shipments
• Document and retain relevant customer and carrier information

Management:

• Lead and provide guidance to a team of Account Managers for Managed Services
• Assume special projects as assigned by a Logistics Director
• Provide reporting as requested by the customer
• Conduct ongoing 1on1 conversations with team members
• Other duties as assigned

Requirements:

• Minimum 1 year customer service experience
• Computer literate, including Microsoft Office Suite
• Desire to learn and positive attitude
• Quality-driven and results-oriented
• Ability to build business relationships
• Excellent communication skills, both written and oral
• Regular attendance
• Management experience preferred, not required

Education and/or Experience:

• High school diploma or general education degree (GED); or 1 to 3 years related experience and/or training; or equivalent combination of education and experience

What's in it for You?

At WorldWide Logistics, we value our employees and believe in providing a positive work environment. As part of our team, you will enjoy:

• Brand new HQ building in Urbandale off I-80/35
• Opportunities for career advancement
• Catered lunches and weekly food trucks
• Monthly Employee Appreciation Day
• Company Swag
• Employee Clubs i.e., Gardening, Art, Book, Dungeons and Dragons, etc.
• Bags Tournaments (Future outdoor recreation coming soon)
• Community Involvement
• Casual dress
• PTO Plan
• Full suite of benefits including health (HDHP with HSA), dental, vision, flexible spending plans, life insurance, voluntary life, voluntary short-term disability, voluntary long-term disability, 401k with a match, voluntary ID Theft plan
• Access to cutting-edge technology
• A collaborative and supportive team culture
• A company where your ideas are valued