Management and Program Analyst jobs in Reading, PA

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: As Happy Returns experiences rapid growth, we believe creating a world-class experience for our warehouses specialists is critical to our future success. We are looking for an Engagement Program Manager who will leads efforts to ensure Happy Returns is a top warehouse employer. The Engagement Program Manager is a leader who will lead cross-functional efforts to listen to the needs of our warehouse specialists and implement strategies to communicate and support our specialists as operations scale rapidly. This a unique opportunity to affect the culture at a rapidly growing logistics and technology company. Reporting to the Senior Manager of People Operations, the Engagement Manager will • Oversee warehouse engagement program focused on listening to, communicating with, and supporting our warehouse specialists • Propose and lead new initiatives based on employee and operational needs to keep the engagement program fresh • Define RACI model for program, tracks, and reports on engagement program success • Liaise with HR, warehouse management and senior operations management to monitor engagement program • Partner with senior operations management to understand operational changes impacting our warehouse specialists and defines approach for communicating changes to our specialists • Manage 3 hourly coordinators who support execution of events and other engagement efforts (e.g., monthly warehouse celebrations) • Contribute to an amazing work culture by integrating feedback and ideas from the specialist population and developing systems that inspire great work and collaboration. Our goal is to cement Happy Returns as leading warehouse employer

Job Description:

We are looking for someone with:

• B.S. or B.A. degree
• 7-10 years’ experience in general management in a fast-moving environment, such as but not limited to: manufacturing lines, product development or call centers
• Excitement to create a world-leading warehouse experience for our specialists across three warehouses
• Experience in an ultrafast-scaling organization and/or excitement to be a part of one – we are disrupting a multi-billion-dollar industry and are expecting tremendous growth in the near-term
• Excitement for working in a start-up environment with high level of ambiguity and change
• Strong desire for continuous improvement of environment as well as a personal, lifelong learner mentality
• Proven analytical aptitude and advanced excel skills to aid the development and pursuit of growth-oriented ideas
• A get things done attitude with the ability to pursue work independently and manage high quality results with little oversight
• A long-term perspective on career development and desire to grow professionally within the company
• Willingness to travel up to 50% of the time

Benefits

Compensation for this position includes competitive pay and equity as well as a comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.

We believe we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.