Manager, Customer Support jobs in Chicago, IL

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Customer Experience Champion
  • Customer Service Manager
  • Bensenville, IL FULL_TIME
  • Job Description

    Job Description

    Customer Experience Champion - Bensenville, IL

    $60,000-$69,000

    This role includes a full benefits package, including medical, dental, life and vision coverage, 401K matching, PTO, and a hybrid work environment. *

    We help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands we specialize in security around the doorway and beyond.

    Our team is seeking a Customer Experience Champion to manage the order entry process and continue to keep our customers protected.

    The Customer Experience Champion is a crucial part of the team, responsible for processing time-sensitive orders and customer requests to meet customer and company commitments.

    This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience.

    Responsibilities :

    • Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming / outgoing calls, emails, and requests
    • Proficient in knowledge of product and features for assigned brands / product category
    • Identify and complete order entry functions within assigned quality and production guidelines
    • Understand the basic profile of the customers, and their most common needs and expectations
    • Tailor the support approach to fit customers and / or situations within established guidelines
    • Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary
    • Gather and document service request information through the effective use of CRM tools
    • Utilize and manage all appropriate ERP business systems for assigned product bands
    • Process time sensitive orders and requests : receive, edit, and enter incoming customer purchase orders in an accurate and timely manner
    • Review, verify and make corrections as necessary to ensure accurate information and order specifications
    • Contact customers to resolve unclear order issues
    • Manage orders in the business system through the entire order cycle
    • Gather data for measurement, analysis and reporting

    Requirements :

    • 1 year of experience in corporate customer service
    • 1 year of experience managing the order entry process
    • Proficiency in Microsoft Office Suite
    • ERP system preferred
    • 2 days ago
  • 1 Month Ago

C
Customer Service Specialist (Hybrid)
  • Customer Service Manager
  • Des Plaines, IL FULL_TIME
  • Job Description Job Description Customer Service Specialist (Hybrid) Des Plaines, IL $50,000 - $60,000 / Annually Bonus Profit Sharing 401k Top Tier Health Benefits Flexible Hybrid Work Model We are h...
  • 1 Month Ago

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Customer Support Manager
  • Wonder Works Construction Corp.
  • Chicago, IL FULL_TIME
  • Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
  • 10 Days Ago

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Customer Support Manager
  • TréLuxe
  • Mokena, IL FULL_TIME
  • Since 2014, TréLuxe has provided premium, plant-based, hair care products for the growing curly hair care market, while helping people to embrace their natural beauty. With products now sold in over 3...
  • 13 Days Ago

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RN Case Manager
  • Healthcare Support
  • Chicago, IL FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in CHICAGO, Illinois. Benefits of this RN Case Manager with HealthCare Support: Immediate enroll...
  • 11 Days Ago

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Customer Service Specialist
  • U.S. Legal Support
  • Chicago, IL FULL_TIME
  • Are you dependable, resilient, and responsible? Do you have a client-focused outlook and great critical thinking skills? U.S. Legal Support seeks a Customer Service Specialist that communicates effect...
  • 16 Days Ago

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0 Manager, Customer Support jobs found in Chicago, IL area

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Senior Manager, Customer Support Chicago, IL Corporate 02-03-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 03-05-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 02-05-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 03-04-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 02-22-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 03-03-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 03-06-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Customer Support Chicago, IL Corporate 02-24-2022
  • Help at Home, LLC
  • Chicago, IL
  • **Senior Manager, Customer Support** * Chicago, IL * Full Time * Corporate * Manager/Supervisor Help at Home, LLC, is th...
  • 3/26/2024 12:00:00 AM

Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Manager, Customer Support jobs
$73,510 to $98,219
Chicago, Illinois area prices
were up 0.8% from a year ago

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