Manager, Customer Support jobs in Passaic, NJ

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Evaluates customer and data and develops clear inventory rational for a pro-active approach to Order fulfillment.

· Works as a team with sales manager, sales support manager, customer replenishment manager and Planning Manager to determine best order fulfillment practices and accurate reserve inventories.

· Works as a team with other operational staff on customer production requirements and most efficient means to complete.

· Receives, prepares and follows through on all customer purchase orders.

· Works with Logistics/Vendor Compliance team to address compliance issues, review vendor guides and teams with customer and Sales for optimum information sharing.

· Acts as a key contact for sales/buying staff at the customer level.

· Provides support and service to various levels at the customer level as well as internal staff.· Analyzes data (order patterns, items ordered, etc.) to maximize business potential and maintain strong business relationships.

· Works with Accounts Receivable to review, address and resolve discrepancies on invoices and other deductions.

· Works with Sales, Logistics, Distribution, Production, Legal, IT, and Accounts Receivable on all new account set ups.

· Maintains new customer data base, including contract pricing, profile maintenance, ticketing files and address data.

· Performs other duties and functions as assigned by Management.

MINIMUM EDUCATION and/or EXPERIENCE REQUIRED:

· Associate's degree from two-year college or technical school and up to one-year of related experience; or high school diploma/GED and one to three years of related experience; or equivalent combination of education and experience.

· Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint).

Monday-Friday

Direct Hire

#ML

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person