Manager, Customer Support jobs in Washington, DC

Recently Added Manager, Customer Support jobs

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Supplier Support Manager
  • 1571 Airbus Americas Customer Services, Inc.
  • Herndon, VA FULL_TIME
  • Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world. A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader. Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000. Airbus Commercial Aircraft is looking for a Supplier Support Manager to join our Customer Services team, based in Herndon, Virginia. Meet the team: The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs. Your working environment: The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Your challenges: Understanding a contract: we are not looking for a contract attorney, but you do need to know about, and be comfortable with contracts. Wearing three hats! This is not a procurement supplier position. This position is passionate about customer services where you will lead a portfolio of customer accounts, airline accounts, and supplier accounts. This team holds each other up and though we need a self-starter who has the ability to work on their own, being flexible and jumping in when others on the team need it, is a big part of this role. We truly cultivate teamwork. Understanding the gray areas: Our team does not focus on who is right or who is wrong. This position requires someone who can facilitate a conversation, getting people to talk to each other to come up with a solution. If you’re passionate about being in front of the customer, listening with emotional intelligence while navigating gray areas and finding solutions, this is the right job for you. Your boarding pass: Minimum 5 years of experience in similar activities which has allowed you to acquire knowledge in: Airlines business & operations Customer services Supplier management/contract management Being a team player Working autonomously Being proactive Having previous project management experience is preferred Knowing Spanish, French, and/or German would be an advantage, but not required Being willing to travel at least 20% of the time, knowing you will need to go to Europe likely once per year, and to Latin America approximately twice per year You must eligible for employment in the US Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas Customer Services, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: On-site Job Family: Material Support & services ------ Job Posting End Date: 04.26.2024 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
  • 24 Days Ago
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Customer Relations Support Photo Specialist (VASR) - Part Time
  • Customer Engineering Services (CES) -cesservice
  • Alexandria, VA PART_TIME
  • Join Our Team Today!! Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services fo...
  • 11 Days Ago
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1
Customer Support Administrative Assistant (Contract)
  • 1571 Airbus Americas Customer Services, Inc.
  • Herndon, VA FULL_TIME
  • Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application,...
  • 4 Days Ago
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Manager, Strategy & Transformation
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is seeking a Manager to support Federal Health clients with Strategy and Transformation initiatives. The Manager leads the planning and implementation of major organizational transformati...
  • 1 Month Ago
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Senior Project Manager, Healthcare Consulting
  • Customer Value Partners, Inc
  • Washington, DC FULL_TIME
  • Overview CVP is seeking a a highly skilled and experienced Senior Project Manager in Healthcare Management Consulting with a nursing or similar healthcare delivery background and expertise in project ...
  • 1 Month Ago
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3
Customer Support Manager
  • 3E
  • Bethesda, MD FULL_TIME
  • We are a mission-driven company with the purpose to establish a safer world! Our award-winning SaaS-based compliance and sustainability solutions empower companies to reduce risk, drive continuous imp...
  • 17 Days Ago
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0 Manager, Customer Support jobs found in Washington, DC area

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Customer Service Manager-Office Coffee Service
  • Compass Group USA
  • Beltsville, MD
  • Position Title: MANAGER, CUSTOMER SERVICE-OCS Salary: $65,000-$85,000/annually Other Forms of Compensation: Bonus Eligib...
  • 4/25/2024 12:00:00 AM
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Customer Success Manager
  • Collage Group
  • Bethesda, MD
  • At Collage, we are client obsessed and we are on a mission to help organizations unleash the power of culture to drive b...
  • 4/25/2024 12:00:00 AM
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Customer Success Manager 2
  • Equinix
  • Ashburn, VA
  • Customer Success Manager 2 page is loaded Customer Success Manager 2 Apply locations Ashburn time type Full time posted ...
  • 4/24/2024 12:00:00 AM
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Customer Service Manager
  • Innovative Systems Group
  • Windsor Mill, MD
  • This position is hybrid and is a 1 year contract role with our direct client. This role would be to support, receive, an...
  • 4/22/2024 12:00:00 AM
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Customer Success Manager
  • Collage Group
  • Bethesda, MD
  • At Collage, we are client obsessed and we are on a mission to help organizations unleash the power of culture to drive b...
  • 4/22/2024 12:00:00 AM
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Customer Success Manager, US REMOTE
  • Samsung SDS America
  • Washington, DC
  • Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
  • 4/22/2024 12:00:00 AM
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Customer Experience Manager
  • Michaels Stores
  • Ellicott City, MD
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsElli...
  • 4/22/2024 12:00:00 AM
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Customer Support Manager
  • Maania Consultancy Services
  • Reston, VA
  • 8 years of relevant experience with a bachelors degree OR 6 years of relevant experience with a masters degree required ...
  • 4/21/2024 12:00:00 AM
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About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Manager, Customer Support jobs
$77,759 to $103,898
Washington, District of Columbia area prices
were up 1.3% from a year ago
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What does a Manager, Customer Support do?

Manager, Customer Support in Broomfield, CO
Assist with resource management by collaborating with HRBP and recruiter, interviewing and assessing suitable candidates to recommend appropriately qualified personnel.
February 11, 2022
Utilize available measures of case management and ensure consistency.
March 27, 2022
Leadership & Collaboration with cross functional teams.
May 15, 2022
Manager, Customer Support in Durham, NC
Provide analysis via metrics to set benchmarks on workload and performance for all customer support function with an aim of continual efficiency gains and quality improvement.
May 25, 2022
Manager, Customer Support in Fort Worth, TX
Understanding of how individual job performance furthers organizational objectives.
February 21, 2022