Manager, Product Management jobs in Bergenfield, NJ

Job Title: Business Professional - Product Manager 3

Duration: 6 months

Work Location: Ridgefield Park, NJ, USA

Job Description:

Job Title: Rewards Product Manager

Job schedule-Mon - Thur in Ridgefield, NJ office Fri remote"

Job hours- 9:00-6:00pm To be confirmed on Supplier Call

Top 3 skills-Product Management, Strategic Thinking & Planning, Communication & Collaboration

As a Product Manager for Samsung Rewards, you will be responsible for the overall strategy, roadmap, and execution of our loyalty program. You will work closely with cross-functional teams to drive product innovation, enhance customer experience, and maximize program value.

Responsibilities:

• Product Strategy:
• Develop and execute a long-term product vision and strategy for Samsung Rewards
• Conduct market research and competitive analysis to identify opportunities and threats
• Define and prioritize the product roadmap based on strategic goals and customer needs
• Product Management:
• Own the end-to-end product lifecycle, from ideation to launch and post-launch optimization
• Collaborate with design and engineering teams to deliver high-quality products and features
• Conduct user research and A/B testing to validate product hypotheses and measure impact
• Manage product backlog and prioritize features based on business value and customer impact
• Program Management:
• Oversee day-to-day operations of Samsung Rewards, ensuring alignment with business objectives
• Manage program governance, including tiers, benefits, incentives, and rules
• Define and implement program enhancements based on customer insights and market trends
• Own and manage the program budget
• Financial Management:
• Manage monthly financial closing processes with Finance and Accounting teams
• Track and analyze key financial metrics, including points issued, redeemed, outstanding, and expired
• Forecast breakage and provide insights to stakeholders
• Manage NTS settlement for cross-border programs
• Oversee settlement for other initiatives
• Partnership Management:
• Manage the relationship with the legal partner for T&Cs
• Collaborate with internal teams (e.g., Customer Support, Marketing, Product) to ensure seamless program execution
• Work with external vendors and partners to enhance program offerings
• Campaign Management:
• Develop and execute engaging rewards campaigns to drive customer engagement and loyalty
• Manage campaign timelines, budgets, and performance
• Customer Support:
• Oversee customer support for rewards program inquiries
• Manage manual point issuing for the Ambassador program
• Platform & Technology:
• Define product requirements for platform/server improvements
• Collaborate with technology teams on new APIs, metrics/dashboards, and data sharing integrations (e.g., C360, Braze)
• Compliance & Governance:
• Ensure program compliance with all applicable laws and regulations
• Manage approvals for dashboard access and manual point issuing
  
  

Qualifications:

• Bachelor's degree in Engineering, Marketing, Business Administration, or a related field. MBA preferred
• 7 – 10 years of product management experience preferable in a consumer-facing tech company (2 – 5 years of experience in loyalty program management or a related field preferred)
• Strong understanding of API management mechanics and best practices
• Strong understanding of loyalty program mechanics and best practices
• Proven ability to manage budgets and track financial performance
• Strong understanding of product management methodologies and frameworks (e.g., Agile, Scrum)
• Proven ability to lead cross-functional teams and influence stakeholders at all levels
• Excellent analytical and problem-solving skills
• Strong communication and presentation skills
• Experience with data analysis tools (e.g., SQL, Tableau, Power BI)
• Passion for building innovative products that delight customers
  
  

Bonus Points:

• Experience with Samsung products and services
• Experience with API systems
• Experience with marketing automation tools (e.g., Braze)
• Experience with data visualization tools (e.g., Tableau)
  
  

Summary:

The main function of a product manager is to maximize sales, revenue, market share and profit margins by leading a team to deliver an end product. The typical product manager guides the delivery of a product through its life cycle.

Job Responsibilities:

• Responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met
• Ensuring that the product supports the companys overall strategy and goals
• Managing the entire product line life cycle from strategic planning to tactical activities
• Author user stories, acceptance criteria and execute a portion of the testing on projects
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute
• Ensure product quality expectations are defined and known across the team
  
  

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
• Ability to work independently and manage ones time
• Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
  
  

Education/Experience:

• Bachelor's degree in a related field required. MBA or other related advanced degree preferred
• 5-7 years experience required
  
  

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