Marketing Communications Specialist jobs in Fairbanks, AK

Service Delivery Specialist I page is loaded

Service Delivery Specialist I

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locations

Anchorage, Alaska

Soldotna, Alaska

Fairbanks, Alaska

Juneau, Alaska

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

JR100114

Examples of Job DutiesSDSI (SOR / Dispatch)Prepare Orders for Field / CO Presentation.Clear and close troubles and orders through all associated applications including billing.

Email inquiries for order or trouble scope and follow through to completion.Provision service orders to switch customers between exchange carriers for Local and Wireless Number Portability.

Process service orders using computer based billing and facility record systems.Perform record maintenance and research duties associated with 911 records and address research functions.

Service Delay Order creation for service relief through multiple departments.Examine workflow systems for order completeness and accuracy weekly and monthlyreporting.

Perform record research provides guidance and support to internal and externalcustomers.Provide helpdesk assistance to internal customers.

Create reports and complete audits as required.Provide training and mentoring of new individuals to the team.Other duties as assigned.

Minimum QualificationsMinimum Education and Experience RequiredSDS I : Must have a high school diploma. A minimum of two years of customer service experience to include order preparation and processing.

Analytical skills shown in processing information and enter data into a computer based records system with at least one year experience using computers and computer software applications.

Certifications and Licenses RequiredSome levels may require you to possess and maintain an Alaska Drivers License.Additional Job RequirementsExternal applicants must successfully pass a pre-employment suitability assessment and drug test.

Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises.

With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities.

Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.

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Last updated : 2024-04-05