Marketing Project Specialist jobs in Parkersburg, WV
Recently Added Marketing Project Specialist jobs
Service Operations Specialist II
- The Mom Project
-
Wheeling, WV
FULL_TIME
-
***The salary range for this position is $40,000 - $45,000 per year.***
The Mom Project is excited to partner with Orrick in their search for a Service Operations Specialist II .
This role is a hybrid setup with 2 days onsite and 3 days remote in Wheeling, WV. This role requires the employee to work an afternoon/evening shift and possibly one weekend day. If the employee chooses to work a weekend shift, they will work 10-hour shifts in total throughout a rolling 7-day period. The shift hours may be 12PM-9AM EST, 2PM-10PM EST, or 3PM-11PM EST. The shift will be decided at the time of the interview/offer and the employee will stay on that shift regularly.
Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25 markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the seventh year in a row, Fortune named Orrick to its 2022 list of the 100 Best Companies to Work For.
Job Description:
Orrick currently has an excellent opportunity for a Service Operations Specialist in the Global Operations & Innovation Center (“GOIC”) in Wheeling, WV .
Do you want to be part of a professional dynamic team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick IS&T architecture? You will support attorneys, staff and business partners on Firm computer systems across multiple regions 24x7. As a member of this team, you will handle multiple priorities, generate creative solutions to problems and develop the skills required to support the efforts of the firm's practice groups and administrative operations.
Responsibilities:
Provide comprehensive technical support through phone, email, and chat for the firm
Provide local hardware support for the Wheeling offices
Greet customers in a friendly manner and allow them to fully describe problems or requests for service
Obtain a sense of the customer’s priority and negotiate an appropriate time frame within the department service level agreement to follow up on any issues that are not able to be resolved on first contact
Log all support issues into the I.T. service management database and include detailed work notes
Use judgment, skill, knowledgebase articles, internet searches, or any resources provided to troubleshoot and come to a resolution on I.T.-related issues.
If a resolution cannot be found, be able to determine the proper escalation point necessary
Resolve as many incidents as possible while maintaining proficient metrics in all categories consistently throughout the year including but not limited to: calls answered, phone availability, chats answered, chat availability, ticketed calls and chats, customer service index, and unexcused absence and tardiness
Install firm software and be able to provide basic knowledge on how each piece of software works
Develop and update documentation on technical configurations and provide guidance to others using knowledgebase articles
Act as incident workflow coordinator when scheduled or assigned, this includes but is not limited to monitoring unassigned incidents, assigning work to be completed, escalations, monitoring calls in queue and agent availability, paying attention to abandon rates, and dealing with critical outages based off of operation protocols
Ability to prioritize work and effectively multitask
Log into work on time and work flexible hours as necessary to meet the business requirements of the firm
Provide shift coverage in the event of vacations and/or illness and holidays
Work independently or with a team on complex projects as assigned and complete in a timely manner
Mentor and train Service Operation Specialist I
Perform related tasks as needed or assigned
Job Requirements:Qualifications:
Bachelor’s degree or equivalent combination of education and experience
Minimum of 3 years experience in the use of computer systems in a corporate environment
Proficiency with current Microsoft operating systems (Windows, Server, and Office suite)
Proficiency in Mac operating systems
Skilled in smartphone operating systems
A minimum of 2 technical certifications are required for continuing education each year to stay on top of current industry trends
Excellent customer service skills in both verbal and written communications
Intermediate PC, Printer, and peripheral troubleshooting for various makes and models
Strong understanding of Active Directory, Exchange, System Center Configuration Manager (SCCM), Software Center, drivers, Virtual Private Networks (VPN), basic networking, and software troubleshooting
Flexibility to pick up and move shifts depending on the business needs
Strong judgment and decision-making skills
The ability to make decisions on the fly with little or no supervision while keeping appropriate discretion if needed or required
Basic server troubleshooting experience
Proficient in Microsoft Office, Outlook is a big one we get calls on
Software troubleshooting legal applications
Home networking skills including printer troubleshooting
iPhone mobile device management support, some Android
Foreign language skills are a plus
Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25 markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the eighth year in a row, Fortune named Orrick to its 2023 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company*.
Orrick is committed to providing a comprehensive, thoughtful total compensation package to our attorneys and staff, wherever they work.
The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, relevant experience, primary work location, market data, and internal equity. Other compensation may include an annual discretionary merit bonus, which would be determined by the Firm and individual performance.
We offer a full range of elective health benefits including medical, dental, vision and life insurance; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. Eligible employees will receive compensated time off through either a Paid Time Off or Flexible Time Off program (depending on position), generous Parental leave benefits, and paid holidays. - 30 Days Ago
Multimedia Designer/Marketing Specialist
- AlignHR, LLC
-
Wheeling, WV
FULL_TIME
- Primary functions:Under the direction of the Director of Marketing and Communication, the Multimedia Designer/Marketing Specialist develops an acute understanding of Oglebay Institute and its members ...
- 3 Days Ago
Marketing & Social Media Specialist
- Partner Community Capital
-
Carolina, WV
FULL_TIME
- Position Description Title: Marketing & Social Media Specialist Reports To: VP, Director of Business Strategy Number of Positions Reporting to this Position: 0 Location: North Carolina or West Virgini...
- 21 Days Ago
Digital Marketing Specialist
- MAG Industries LTD
-
Buckhannon, WV
FULL_TIME
- Are you a dynamic Digital Marketing Specialist with a passion for creating compelling campaigns across various digital platforms? Do you have a blend of graphic design skills, SEM/SEO expertise, and e...
- 22 Days Ago
Marketing and Communications Specialist
- Steptoe & Johnson PLLC
-
Bridgeport, WV
OTHER,FULL_TIME
- POSITION SUMMARY:The Marketing and Communications Specialist is responsible for the creation, distribution, and analytics of external and internal firm communications as well as supporting other conte...
- 23 Days Ago
Marketing and Communications Specialist
- Steptoe & Johnson PLLC
-
Morgantown, WV
OTHER,FULL_TIME
- POSITION SUMMARY:The Marketing and Communications Specialist is responsible for the creation, distribution, and analytics of external and internal firm communications as well as supporting other conte...
- 23 Days Ago
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0 Marketing Project Specialist jobs found in Parkersburg, WV area
Entry-Level Tolling Customer Service
- ValorVIP
-
Parkersburg, WV
- POSITION OVERVIEW ENTRY-LEVEL TOLLING CUSTOMER SERVICE We are looking for agents to support walk-up customer inquiries, ...
- 4/18/2024 12:00:00 AM
Dishwasher
- Bob Evans Restaurants
-
Parkersburg, WV
- Up to $15.00 per hours depending on experience and geographic location / local market demand Early Close / No Late Night...
- 4/18/2024 12:00:00 AM
Customer Service Representative (Toll)
- MCI Military Recruitment
-
Parkersburg, WV
- POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
- 4/17/2024 12:00:00 AM
Housekeeper
- Healthcare Services Group, Inc.
-
Parkersburg, WV
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, a...
- 4/17/2024 12:00:00 AM
Outside Sales Distributor - Franchise Opportunity
- Mac Tools
-
Nelsonville, OH
- Build a Great Career and a Quality Life with Mac Tools. Investing in your own business is a big decision, but Mac Tools ...
- 4/16/2024 12:00:00 AM
Franchise Owner - Automotive Tools Sales
- Mac Tools
-
Nelsonville, OH
- Build a Great Career and a Quality Life with Mac Tools. Investing in your own business is a big decision, but Mac Tools ...
- 4/16/2024 12:00:00 AM
Overnight Weekend Security Officer
- St. Moritz Security Service
-
Parkersburg, WV
- Overview Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a wel...
- 4/16/2024 12:00:00 AM
Automotive Tools Sales - Full Training - Franchise Owner
- Mac Tools
-
Nelsonville, OH
- Build a Great Career and a Quality Life with Mac Tools. Investing in your own business is a big decision, but Mac Tools ...
- 4/15/2024 12:00:00 AM
About Parkersburg, West Virginia
Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio.
The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Marketing Project Specialist jobs
$52,971 to $64,493
Parkersburg, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Marketing Project Specialist do?
Marketing Project Specialist in Phoenix, AZ
Assists as a member of the internal marketing "creative" team to assess and recommend communications opportunities, methods and channels, promotional mix and methods.
December 11, 2022
Participates in campaign strategy sessions alongside marketing management with assigned clients to ensure recommended marketing plans meet clients current and/or future needs.
March 18, 2023
Marketing Project Specialist
Manage sponsorship schedule including working with internal partners on upcoming sponsorship activity, fulfilling logistical requests and updating internal stakeholders with recent activity metrics.
December 30, 2022
Support and create materials related to marketing projects including product launches, content offers, web updates, blogs, email campaigns, and other special projects.
April 12, 2023
Provides project management support for all marketing components of integrations.
May 04, 2023
Collaborate with all functions of marketing to create and project manage promotional labeling deliverables (literature, presentations, product advertising, web pages, videos etc.
May 11, 2023