Media Operations Manager jobs in Greenville, SC

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Job Title:
Media Systems Manager

Job Family:
Professionals

Full-Time/Part-Time:
Full time

Compensation Grade:
7S

Pay Type:
Salary

Department:
Learning Technology Services

Job Summary:
The Media Systems Manager is a member of the Learning Technology Services team of Information Technology Services (ITS). The Media Systems Manager is responsible for project management in designing, acquiring, installing, maintaining, supporting and planning for instructional/multimedia technologies in classrooms, labs, seminar rooms, conference rooms, meeting auditoriums and public spaces for the university, and for enabling appropriate support and service to users of multimedia technologies.

Job Description:

Responsibilities:

Project Management

Manages all phases of new and replacement multimedia projects including:

A. Acquires appropriate technologies by:

• Meeting with faculty and staff to discuss equipment needs and expectations
• Making recommendations for specific spaces based on department standards and technological advancement
• Specifying the necessary equipment based on design and end users requirements
• Compiling recommendations for senior administration for multimedia funding priorities
• Preparing requests for proposals, staging walkthroughs, evaluating and awarding contracts
• Building vendor relationships to optimize best price on products
• Managing budgets throughout project lifecycles
• Collaborating with the user community in recommending equipment for purchase

B. Installs systems by:

• Scheduling space availability in collaboration with the registrar and other stakeholders
• Uninstalling existing systems and arranging for disposal or storage
• Specifying necessary raceways, back boxes and power requirements
• Coordinating installation with trades involved in projects
• Serving as on-site project manager
• Overseeing quality control in each phase from design and rough-in through completion
• Testing for proper operation and troubleshooting encountered problems
• Documenting equipment inventory, acquiring and preparing documentation for end users and archiving programming code

C. Designs, plans and estimates costs of appropriate multimedia accommodations for new construction and renovations by:

• Reviewing architectural drawings and developing a budget based on material take off
• Coordinating vendor inquiries for major multimedia projects
• Participating in construction meetings
• Managing large multimedia budgets
• Following the progression of projects and handling inconsistencies that may impact planned outcomes
• Resolving conflicts and developing relationships with other trades
• Coordinating and managing installation crews of the multimedia systems at the proper time
• Meeting project deadlines and budget restraints
• Making on site decisions to resolve unforeseen issues to the extent that design or equipment changes are made

Multimedia Systems Maintenance

Maintains multimedia systems campus wide by:

• Periodically testing for proper operation
• Repairing or arranging for repair of defective multimedia equipment
• Collaborating with Purchasing Coordinator to acquire appropriate service contracts and preventive maintenance arrangements
• Insure that routine preventative maintenance is performed
• Responding to escalated trouble calls as assigned
• Tracking vendor performance warranties and manufacturer warranties
• Providing user assistance and training

Customer Support

Ensures that excellence goals for multimedia services and support are met by:

• Establishing, implementing and maintaining policies and procedures for acquisition, replacement, storage, security and maintenance of audiovisual/multimedia equipment, supplies and services
• Supervising vendors and student staff
• Working with users to resolve complications and/or complaints and/or special needs
• Overseeing ongoing equipment inventory and storage strategies and purchasing supplies to support multimedia systems
• Providing consulting and multimedia fulfillment services to outside groups contracting the use of Furman facilities
• Participating in the design and delivery of training for student staff of ITS.
• Maintaining and developing print and Web materials for user information and instruction.

Information Technology Services Liaison

Represents Information Technology Services in extending multimedia services to external clients in high visibility areas .

Professional Development

Attends workshops, conferences, demonstrations as appropriate. Participates in professional development/training. Makes presentations internally or to related organizations.

Performance Review

Completes performance review process with supervisor/employees to understand job performance expectations and how they fit into the department and university goals.

Other Duties

Performs other duties as assigned. The intent of this job classification description is to provide a representative summary of the types of duties and responsibilities that will be required of positions in this classification and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically present in this description.

Relationships:

Daily contact with members of own work unit, immediate supervisor, contractors, vendors, internal and external customers to coordinate, design, propose and evaluate multimedia systems and solutions.

Daily contact with vendors, internal and external customers to plan for equipment and strategies to meet future multimedia needs for instruction and meetings.

Frequent contact with department chairs and senior administrators for needs analysis and to plan and prioritize projects.

Frequent contact with members of other departments to exchange factual information and explanation of rules, regulations, practices or functions.

Responsibility for Final Decisions:

Tasks involve multiple procedures with interrelated processes or steps. Work involves choosing the appropriate option or procedure to follow and applying established rules and procedures. Decisions often involve consideration of evolving/innovative solutions.

Errors are readily detected in the normal course of work by standard check or crosscheck. Errors may cause extreme difficulty or loss of time to correct.

Responsible for independent decisions that require knowledge of construction trades and all aspects of multimedia systems and construction/renovation phasing.

Reports To: Learning Technology Services Director

Work is performed independently on routine work, some non-routine issues or questions are referred to the supervisor. Certain non-routine work and exception situations must be dealt with independently.

Minimum Qualification:

Associate Degree or equivalent related experience with a minimum of 3 or more years in managing technical projects and staff in a higher education environment.

Experience in coordinating projects with building trades, vendors and customers.

Excellent interpersonal skills and ability to work with faculty, staff, students, and administrators.

Ability to anticipate technical problems and implement immediate corrective action is essential.

Ability to read and understand architectural and electrical drawings, and interpret these in relation to requirements for computing and multimedia equipment is required.

Working knowledge of equipment repairs.

Well-developed analytical skills.

Demonstrable proficiency with Microsoft Windows and Apple Macintosh operating systems.

Ability to work independently within a team centered environment.

Ability to commit to a culture of superior customer service.

Ability to lift, push and pull computer and multimedia equipment unassisted weighing up to 60 pounds up to 10 times per week.

Valid South Carolina driver's license.

Preferred Qualifications:

Bachelor's Degree or equivalent related experience with 5 or more years of experience in managing multimedia and/or technical projects in a higher education environment.

Certified Design Specialist (CTS) designation with either installation or design specialization or equivalent educational experience with project management.

Certifications or training appropriate for planning, purchasing and overseeing large scale multimedia projects.

Work Conditions:

Work is primarily performed under usual office conditions but frequently requires visiting construction/renovation hard hat sites.

Work requires lifting, transporting, moving and positioning multimedia equipment.

The normal hours for this position are 8-5, Monday through Friday. Actual working hours may vary according to the needs of the position including required night and weekend work when events dictate the need for this flexibility.

Education Requirements:

Certification Requirements:

Job Posting End Date (if date is blank, posting is open ended):

To apply, visit https://furman.wd5.myworkdayjobs.com/en-US/Furman_Careers/job/Main-Campus/Media-Systems-Manager_R001518

Furman is an Equal Opportunity Employer committed to increasing the diversity of its faculty and staff. The University aspires to create a community of people representing a multiplicity of identities including gender, race, religion, spiritual belief, sexual orientation, geographic origin, socioeconomic background, ideology, world view, and varied abilities. Domestic partners of employees are eligible for comprehensive benefits.jeid-fffe25363f0921459533e7d15b938063