Overview:
Mill Creek Automotive/ Mill Creek Overland is looking to add an enthusiastic, customer focused Service writer to our team! If you love the automotive aftermarket (especially the offroad/ overland space), and want to work in an environment that prioritizes developing relationships with our clients over everything else, this may be the place for you!
Responsibilities:
- Greet customers and assist them in scheduling service appointments
- Listen to customer concerns and accurately document issues
- Provide estimates for repairs and services, ensuring transparency and clarity
- Coordinate with service technicians to ensure timely completion of work
- Upsell additional services or products based on customer needs
- Maintain accurate records of services performed and parts used
- Order parts and coordinate with sub-vendors
Skills:
- Proficiency in sales techniques to effectively sell services
- Knowledge of automotive systems and parts including shocks, struts, suspension, lighting, tires etc.
- Experience in automotive aftermarket parts or service writing is a plus
- Ability to work collaboratively with service technicians to deliver exceptional customer service
- Strong communication skills to interact with customers and explain technical information clearly
If you are passionate about the automotive aftermarket and offroad industry, possess excellent customer service skills, and have a knack for sales, we invite you to apply for the Service Writer position. Join our team and be part of a dynamic environment where your skills can shine.
Job Type: Full-time
Pay: $51,000.00 - $64,000.00 per year
Benefits:
Day range:
Shift:
Ability to Relocate:
Work Location: In person
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