Member Services Director jobs in Cedar Falls, IA

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Surgical Services Director
  • Floyd County Medical Center
  • Charles City, IA FULL_TIME
  • Department: Surgical Services including Operating Room (OR), PACU/Phase I, Pre/Post/Phase II (Same Day Surgery), Outpatient Specialty Clinic (OSC), and Central Services (Sterile Processing)

    Hours: Fulltime (1.0 FTE) – Day Shift, 6:30 a.m. to 3:00 p.m. M-F plus occasional after-hours, weekend, and holiday call

    Description:

    Position Overview: Under the supervision of the Chief Nursing Officer (CNO), the Director of Surgical Services provides leadership for all surgical services including: the Operating Room (OR), PACU/Phase I, Pre/Post/Phase II (Same Day Surgery), Outpatient Specialty Clinic (OSC), and Central Services (Sterile Processing). This position is responsible for 24/7 accountability and providing direct supervision, leadership, and guidance to staff to ensure high quality patient care. At times, the responsibility will require work outside of standard hours including covering surgery call. The Director of Surgical Services works collaboratively on implementing and supporting hospital initiatives, performance improvement, developing and implementing policies, developing and evaluating staff, ensuring clinical competencies, resource management, budget planning and monitoring, assigning work areas, and compliance with regulatory requirements.

    Duties and Responsibilities

    • Positive support of FCMC policies, procedures, philosophy.
    • Positive support of ancillary services.
    • Knowledge and compliance of plans policies and procedures for disaster, fire, safety, infection control and HIPAA. Attend and participate in the annual Education Day(s) program.
    • Oversee cost-containment measures and business management for the Department.
    • Utilize guest relation techniques to the public, visitors, family, clergy, and others.
    • Assist in assuring compliance with State and Federal standards and regulations.
    • Investigate and resolve incidents, injuries and complaints or suggestions from patients, visitors, Medical Center staff. Correct deficiencies, if any, and prepare documentation or explanation(s) as indicated. Refer issues to the CNO as necessary.
    • Notification of appropriate administrative and/or department management staff in the event of a crisis or emergency situations.
    • Analyze and prepare annual Surgical Services (OR, Central Services, and OSC) budgets.
    • Analyze, data collect, and prepare request for replacement or new equipment for the Surgical Services and present to the CNO. Oversee the procurement of supplies and equipment to meet operational readiness and patient needs.
    • Keep current on standards of care and implement changes according to evidence-based processes and support quality focused metrics per state and federal recommendations/ requirements
    • Assist and oversee the orientation and training of staff.
    • Evaluate staff’s ongoing performance, prepare staff evaluations including guidance and feedback in performance and present staff evaluations as directed.
    • Counsel staff as necessary for Code of Conduct and Performance Expectations.
    • Assign work of staff in accordance with their scope of practice.
    • Conduct the Surgical Services (OR, OSC, and Central Services) Quality Improvement Plan including monitoring, data collection, reporting and ensure implementation of recommended actions through the Quality Improvement program for patient care provided by Surgical Services.
    • Regularly review nursing care given to patients to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to Medical Center-wide policies and procedures and conform with established nursing standards.
    • Determine appropriate action to correct or enhance nursing care. Coach and support staff in making clinical decisions based on patient needs.
    • Interpret policies and procedures for staff, patients, families, and visitors. Determine and implement changes in standards, policies, and procedures.
    • Promote staff participation in attending unit meetings, educational opportunities, and activities.
    • Prepare and conduct monthly Surgical Services Department meetings in partnership with the monthly nursing department meetings, including competency skills. Identify staff educational needs.
    • Participates in Nurse Leader meetings.
    • Use clinical knowledge in teaching procedures to staff while giving support and encouragement.
    • Suggest techniques for change to the method of care provisions to the CNO based on patient needs and staff input.
    • Perform essential functions as listed in the Perioperative Nursing Duties (NS PP 10062.00)
    • Direct, coordinate and evaluate nursing care provided to patients.
    • Collaborate with Health Care Provider (HCP) regarding patient care, patient needs and family needs.
    • Assist staff team members in giving care to patients.
    • Institute, oversee, and assist when indicated with emergency measures for adverse developments in the patient’s condition.
    • Perform other responsibilities within scope of practice as requested/directed by the CNO.
    • Other duties and responsibilities as assigned.

    Minimum Education and/or Experience Required:

    • Current licensure as a Registered Nurse in the State of Iowa.
    • Minimum of Associate Degree in Nursing (ADN). Bachelor of Science in Nursing (BSN) preferred.
    • Minimum of 2 years of progressive management experience preferred.
    • Minimum of 2 years previous OR, Pre-Op, PACU experience is required.
    • Sterile Processing experience preferred.

    Additional Qualifications:

    • Rhythm Interpretation class
    • Excellent oral and written communication skills required.
    • Must be able to read, speak, and write fluent English.
    • Demonstrated interpersonal skills.
    • Demonstrated leadership skills.
    • Embrace high professional standards. Exhibit integrity with ability to work independently and self-driven initiative to take on tasks.
    • Adaptive, embrace change with optimism.
    • Ability to prioritize assignments and manage time efficiently.
    • Ability to operate technologies and equipment associated with this position.
    • Ability to assess, interpret and analyze information independently and collaboratively.
    • Demonstrated ability to work effectively with staff, Health Care Providers, and other departments, and administrative team.
    • Computer skills required, Microsoft Word, Excel and PowerPoint preferred
    • Knowledge of Nursing Theory and Practice.
    • Ability to assume responsibility and make nursing judgments.
    • Mandatory Reporter.
    • Ability to make presentations before groups and lead departmental meetings.
    • Familiar with and a willingness to navigate related professional organization’s information (AORN, ASPAN, AST, AAMI, IAHCSMM) to ensure compliance, standards, and best practices are accomplished for each covered area.

    Licensure/Certification Required:

    • Advanced Cardiac Life Support (ACLS)
    • Pediatric Advanced Life Support (PALS)
    • Neonatal Resuscitation (NRP)
    • Trauma Nurse Core Course (TNCC)
    • CNOR certification preferred

    Physical/Cognitive Requirements:

    • Sit: Occasionally
    • Stand: Frequent
    • Walk: Frequent
    • Lift:
      • 10 pounds Frequent
      • 25 pounds: Frequent
      • 50 pounds*: Frequent
      • 75 pounds*: Occasionally
      • Greater than 100 pounds*: Occasionally
    • Carry:
      • 10 pounds: Frequent
      • 25 pounds: Frequent
      • 50 pounds*: Occasionally
      • 75 pounds*: Occasionally
      • Greater than 100 pounds*: Occasionally
    • Push/Pull:
      • 10 pounds: Frequent
      • 25 pounds: Frequent
      • 50 pounds*: Occasionally
      • 75 pounds*: Occasionally
      • Greater than 100 pounds*: Occasionally
    • Squat/Kneel/Crouch: Frequent
    • Climb: Occasionally
    • Balance: Occasionally
    • Twist: Occasionally
    • Bend/Stoop: Occasionally
    • Crawl: Occasionally
    • Grasp/Grip: Occasionally
    • Talk: Constant
    • Hear: Constant
    • See: Constant
    • Anything greater than 50 pounds- assist of two or more, or mechanical lift are required.

    Environmental Factors:

    • May be exposed to communicable diseases due to working in a health care environment.
    • Works in a well-illuminated climate-controlled environment.
    • Work environment is comfortable, with minimal exposure to physical hazards.
    • Moderate noise level when machines/equipment in use but typically quiet environment.

    Organizational Relationships:

    Reports to: Chief Nursing Officer (CNO)

    Employees supervised: OSC Coordinator, Central Services Technician, and all surgery services employees (RN, LPN, Surgical Technician, CMA, and housekeeping).

  • 22 Days Ago

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Director of Health Services - RN
  • Shell Rock Senior Living
  • Shell, IA FULL_TIME
  • The Meadows of Shell Rock, on the campus of Shell Rock Senior Living, is seeking a Director of Health Services (RN) to lead our assisted living team. If you're ready to use your clinical expertise, le...
  • 15 Days Ago

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FT Member Services Rep
  • CFCCU
  • Cedar Falls, IA FULL_TIME
  • Join Our Team Cedar Falls Community Credit Union is seeking talented individuals who are motivated to serve our members in the best way possible. We take pride in providing our members with a comforta...
  • 10 Days Ago

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MASTER LICENSEES, Fractional Director services
  • Boardroom Advisors
  • Köln, IA CONTRACTOR
  • Master Licensees Background Information Board Advisors provide an excellent solution for ambitious businesses looking for growth, profitability and stability. Increasing numbers of senior level people...
  • 20 Days Ago

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MASTER LICENSEES, Fractional Director services
  • Boardroom Advisors
  • Marshalltown, IA CONTRACTOR
  • Master Licensees Background Information Board Advisors provide an excellent solution for ambitious businesses looking for growth, profitability and stability. Increasing numbers of senior level people...
  • 17 Days Ago

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Director of Employee & Legal Services, General Counsel
  • Cedar Falls Utilities
  • Cedar, IA OTHER
  • Overview About Our Organization Cedar Falls Utilities is a thriving municipal utility provider and operates on a not-for-profit basis for public benefit in the community of Cedar Falls, Iowa. CFU play...
  • 2 Days Ago

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Director of Transportation
  • National Association of Development Organizations
  • Waterloo, IA
  • **Job Listing: Director of Transportation** > > Director of Transportation Iowa Northland Regional Council of Government...
  • 3/28/2024 12:00:00 AM

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Coach - Head Men's Bowling
  • Cedar Falls Community School District
  • Cedar Falls, IA
  • Persons employed to coach in the interscholastic athletic programs of the Cedar Falls Community School District shall re...
  • 3/28/2024 12:00:00 AM

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Coach - Assistant Men's Golf
  • Cedar Falls Community School District
  • Cedar Falls, IA
  • Persons employed to coach in the interscholastic athletic programs of the Cedar Falls Community School District shall re...
  • 3/28/2024 12:00:00 AM

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Project Director
  • MetroNet
  • Waterloo, IA
  • Metronet has an immediate opening for an energetic, Project Director! At Metronet, we pride ourselves on providing cutti...
  • 3/27/2024 12:00:00 AM

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Director of Quality
  • Knowhirematch
  • Urbana, IA
  • Director of Quality Opportunity in Electronics Manufacturing Location: Champaign-Urbana, East Central IL - Enjoy the ver...
  • 3/27/2024 12:00:00 AM

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Area Scouts | Sports - Regional Manager | Athlete Evaluator
  • Area Scouts
  • Cedar Falls, IA
  • Job Description Area Scouts Sports - Regional Manager Athlete Evaluator Sports Currently Covered: Baseball •Basketball •...
  • 3/27/2024 12:00:00 AM

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Financial Technician
  • City Of Cedar Falls
  • Cedar Falls, IA
  • FINANCIAL TECHNICIAN The City of Cedar Falls is seeking a Financial Technician to join the City’s Financial Services tea...
  • 3/27/2024 12:00:00 AM

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Quality Director
  • The Judge Group
  • Waterloo, IA
  • Job Title: Quality DirectorLocation: Waterloo, IowaSalary: $ 130-160K plus bonusJob Summary of the Quality Director: The...
  • 3/25/2024 12:00:00 AM

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$119,274 to $163,524
Cedar Falls, Iowa area prices
were up 0.8% from a year ago

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