Member Services Director jobs in San Antonio, TX

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Member Services
  • Prestige Motorsports
  • San Antonio, TX FULL_TIME
  • Summary Statement:

    As the Director of Member Services at Prestige Motorsports, you will embody the essence of our 5 Star club, delivering impeccable service and support to our esteemed members, both in their day-to-day interactions and during special events. This role demands an individual deeply attuned to customer needs, possessing impeccable communication skills, meticulous attention to detail, and a proactive mindset towards service excellence.

    Responsibilities:

    Member Services:

    • Provide oversight to all member related services (memberships, sales, accounts, billing, member events, member portal program)
    • Oversight of the Chicane Club (bar/club), all Club staff, food and bar staff and front desk staff for events.
    • Build/Administer/Maintain strong relationships with all Prestige Motorsports Members.
    • Build/Administer/Maintain Member software portal.
    • Build/Administer/Maintain food and beverage preferred vendor list.
    • Oversight of Concierge and all receptionist responsibilities.
    • Work with the Event Director on the sales, coordination and settlement of all events.

    Customer Service:

    • Deliver exemplary customer service, promptly addressing member inquiries or concerns.
    • Handle any member requests/complaints swiftly and with the utmost professionalism.

    Member Coordination:

    • Facilitate member drop-offs, check-ins, check-outs, and pick-ups seamlessly.
    • Coordinate member requests for services across various club facilities.

    Event Support:

    • Assist Event Director in planning and executing club events, ensuring members have a memorable experience.
    • Provide on-site support during events, including registration, member assistance, logistical coordination and food/beverage oversight.
    • Scheduling of event related staff.

    Collaboration:

    • Collaborate closely with all club staff to ensure a seamless member experience.

    Administrative Support:

    • Oversight of all administrative tasks to support the efficient operation of the club.
    • Work in tandem with the Event Director on diverse projects and tasks.
    • Administer and support the member portal system.

    Qualifications:

    • Experience in event planning.
    • Previous experience in premium customer service or concierge roles is required.
    • Experience in the oversight of bar operations is highly desirable.
    • Demonstrated high proficiency in communication and interpersonal skills.
    • Ability to handle guest inquiries and concerns with tact and professionalism.
    • Proactive approach to problem-solving, anticipating member needs and resolving issues expediently.
    • Flexibility to work during club operating hours, including nights and weekends.
    • Maintain a polished and professional appearance at all times.
    • Proficient in utilizing computer systems for administrative tasks.
    • Ability to multitask effectively and prioritize tasks based on urgency.

    Job Type:

    Full-Time salary

    We offer competitive medical, dental and voluntary benefits.

    PTO is on an accrual basis up to 2 weeks after the first year.

    Job Type: Full-time

    Schedule:

    • Day shift
    • Monday to Friday
    • Weekends as needed

    Experience:

    • Customer service: 2 years (Required)

    Ability to Relocate:

    • San Antonio, TX 78216: Relocate before starting work (Required)

    Work Location: In person

  • 13 Days Ago

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Director of Emergency Services
  • Texas Nursing Services
  • San Antonio, TX FULL_TIME
  • 🚨 New Opportunity: Director of Emergency Services, San Antonio, TX💰 Salary Range: $100,000 - $110,000 per year, with 15% annual incentive bonus🌐 Location: San Antonio, TX 78229 🌟 Introduction:🏥 J...
  • 19 Days Ago

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RN Director of Emergency Services
  • Texas Nursing Services
  • San Antonio, TX FULL_TIME
  • Director of Emergency Services in San Antonio, TX💲 Compensation: $100,000-$180,000Location: San Antonio, TX 🏥 About Us: Join a dynamic team in the vibrant city of San Antonio, Texas, where tradition...
  • 10 Days Ago

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Crew Member -Starbucks (San Antonio Airport)
  • Crew Member - Starbucks (San Antonio Airport)
  • San Antonio, TX FULL_TIME
  • Your career deserves... MORE OPPORTUNITIES Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and din...
  • 21 Days Ago

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Director of Surgical Services
  • Plaxonic Technologies
  • San Antonio, TX FULL_TIME
  • Effective management of dedicated staff. Key responsibilities encompass a spectrum of strategic initiatives, including budget management. Your expertise will be pivotal in achieving quality outcomes, ...
  • 2 Months Ago

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Director of Surgical Services
  • USPI
  • San Antonio, TX FULL_TIME
  • USPI Foundation Surgical Hospital of San Antonio is seeking a motivated Director of Surgical services to join our team. We have 20 private suites and 5 OR rooms. We perform outpatient surgical procedu...
  • 19 Days Ago

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0 Member Services Director jobs found in San Antonio, TX area

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SDR Director
  • Trigenx
  • San Antonio, TX
  • Hybrid/Remote Position What You'll Do Build a best-in-industry, high-performance, modern Sales Development team Create a...
  • 3/28/2024 12:00:00 AM

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Director of Community Engagement
  • St. Mary's University
  • San Antonio, TX
  • The Director for Community Engagement is responsible for developing and implementing a vision for co-curricular programs...
  • 3/28/2024 12:00:00 AM

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Director of CVICU
  • Clinical Management Consultants
  • Castroville, TX
  • Are you ou ready to join an incredible team as the Director of Cardiovascular ICU at a cutting-edge 750-plus-bed hospita...
  • 3/27/2024 12:00:00 AM

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Commercial Sales Director
  • Trigenx
  • San Antonio, TX
  • Hybrid/Remote Position As a Director, Commercial Sales you will provide strategy, mentorship, and guidance for Commercia...
  • 3/26/2024 12:00:00 AM

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Director of Sales Development
  • Trigenx
  • San Antonio, TX
  • Hybrid/Remote Position What You'll Do Build a best-in-industry, high-performance, modern Sales Development team Create a...
  • 3/26/2024 12:00:00 AM

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Program Director - connectED
  • BCFS Health and Human Services
  • San Antonio, TX
  • It's a great feeling to work for a company that does so much good for others around the world! Education: Required - Bac...
  • 3/25/2024 12:00:00 AM

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Executive Director, Dialysis
  • Global Recruiters of Pear Evolution (GRN)
  • San Antonio, TX
  • Opportunity to work for a wonderful health system in the San Antonio, TX area, leading multiple Dialysis Service Line pr...
  • 3/25/2024 12:00:00 AM

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Executive Director - Hospice
  • St. Gabriel's Hospice and Palliative Care
  • San Antonio, TX
  • St. Gabriel's Hospice and Palliative Care is looking for a Hospice Executive Director for our San Antonio office. The id...
  • 3/25/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$127,586 to $174,920
San Antonio, Texas area prices
were up 1.2% from a year ago

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