Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Summary Statement:
As the Director of Member Services at Prestige Motorsports, you will embody the essence of our 5 Star club, delivering impeccable service and support to our esteemed members, both in their day-to-day interactions and during special events. This role demands an individual deeply attuned to customer needs, possessing impeccable communication skills, meticulous attention to detail, and a proactive mindset towards service excellence.
Responsibilities:
Member Services:
Customer Service:
Member Coordination:
Event Support:
Collaboration:
Administrative Support:
Qualifications:
Job Type:
Full-Time salary
We offer competitive medical, dental and voluntary benefits.
PTO is on an accrual basis up to 2 weeks after the first year.
Job Type: Full-time
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
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