Member Services Director jobs in Worcester, MA

Salary

Description and Responsibilities

Open Sky supports adults with developmental and intellectual disabilities who are referred by the Department of Developmental Services. Our mission is to provide services that are safe, nurturing, and address the individual’s personal needs and preferences. Every individual at Open Sky is encouraged to play an active role in community life, whether it be by volunteering, taking classes, participating in group outings, or joining a health club. Our dedicated staff ensures that individuals have the necessary supports and skills to build a successful and satisfying life in the community and enable the individuals we serve to lead meaningful and active lives. 

The Division Director will be responsible for the oversight of five programs in the IDD Outreach Services network, including DDS, MRC, ABI and ASD Individual Supports and the ASD Community Wrap Around Services. They will hire, supervise, and evaluate Program Coordinators in the management of their respective programs and ensure that the programs meet licensing and other accreditation standards. The Division Director also acts as the gatekeeper between the organization, community, and funders to ensure a smooth referral process for individuals served and works with the funding sources to ensure coordination of service delivery.

Other Key Responsibilities:

• Work collaboratively with all members of the Inter-Disciplinary team to ensure sufficient supports, which maximize the success and satisfaction of the individuals and families served.
• Assist the agency trainers and the program coordinators in the development, implementation and monitoring of systems designed to achieve consumer rehabilitation goals and program goals and objectives.
• Develop and support program structures through direct supervision of coordinators, involvement in program team meeting, and consumer meetings as necessary.
• Assess, teach, and monitor staff application of program structures through supervision of the program coordinators and direct observation of staff activities.
• Monitor program budgets in conjunction with the fiscal manager and the director of community support services. Make changes and develop corrective actions as necessary
• Participate in on call coverage. 

Open Sky is committed to anti-racist hiring practices to foster and provide opportunity to diverse leadership and professional advancement of those who offer a diverse set of experiences and perspectives to achieve the Open Sky mission. This position adheres to our Equitable Hiring and Interviewing Practices, which provides intentionally equitable recruitment hiring procedures to diversify our most senior levels of management.

Qualifications

• Master’s Degree in one of the behavioral sciences. Alternate education and experience may be considered. 
• Minimum of  3 years experience in human service management preferred. 
• Experience supporting individuals with autism preferred. 
• Valid driver’s license and acceptable driving record, required.

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

 Benefits of Working for Open Sky Include:

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education!  Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.