Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Mountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina. Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of each club member at Mountaintop! Because of our culture and focus on providing outstanding services, we are confident that your employee experience here will be inspiring and rewarding.
Job Title: Member Services Manager
Reports to: Food & Beverage Director & Clubhouse Manager
Status: Exempt
Position Summary:
The Member Services Manager is a high-profile service and hospitality position. It is extremely important to possess a positive attitude, a cheery disposition, and a willingness to help others. These characteristics combined with a proactive approach to each task are the key elements to creating success. Responsibilities include but are not limited to: Staff Management, Interclub Marketing, Membership Support Services, Club Concierge Services and Rental Program support.
Essential Duties and Responsibilities:
Qualifications:
Benefits:
We offer competitive pay and a wide range of benefits for eligible employees.
Clear All
0 Member Services Manager jobs found in Anderson, SC area