Member Services Representative, Sr. jobs in the United States

JOB SUMMARY: The Member Experience Representative provides a complete member service experience in the retail center. The position uses sound judgment, professionalism, integrity, accuracy, and expediency in assisting members while adhering to established security safeguards, identification measures, and all credit union policies and procedures.

Ultimately, the Member Experience Representative will perform all retail services including transactions, opening and maintaining share accounts, processing and servicing loans to include consumer loans and home equities, and processing and servicing business share accounts.

This position is a role that is progressive in nature in skill development and training requirements.

JOB ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• .
  Process transactions and utilize proper cash handling procedures to maintain a balanced cash drawe
• r.Process new account opening and applications for member and business share account
• s.Process Individual Retirement Account (IRA) and special account transactions and application
• s.Process consumer and home equity loans applications. Review consumer credit reports and gather information and/or documentation necessary for underwriter analysi
• s.Establish and maintain cooperative relationships with internal and external members. Assist members in a friendly, professional manner, demonstrate adaptability and a positive attitude when faced with challenging situation
• s.Guide members with confidence, knowledge, creativity, and accurac
• y.Utilize The Member Advantage (TMA) to effectively communicate and discuss member needs. Educate current and prospective members about products and service
• s.Analyze, research, and resolve problems and discrepancies related to members’ financial relationship by utilizing knowledge and judgmen
• t.Address member concerns and take appropriate action to resolv
• e.Manage time efficiently and take initiative within the retail center; seek opportunities to develop and enhance knowledge of internal operating systems, products, and service
• s.Actively participate in Credit Union initiatives, promotions, and assigned goal
• s.Support and assist other retail center locations. Work location may change as business and service needs dictate
• s.Know, understand, and follow all policies and procedures including safety and security procedures regarding robbery, emergency situations, and third party access to secure areas. Communicate suspicious activity appropriatel
• y.Comply with all federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Ac
• t.Comply with all fair lending laws and the prohibitions enumerated in the Credit Union’s lending polic
• y.Actively supports the mission, vision, and core values of the Credit Union to deliver excellent servic

e.REQUIRED EDUCATION/EXPERIENC

E:Education Requirement

s:High school diploma or equivalen

t.
Experience Requiremen

ts:One year job related experien

ce.One year sales experience preferr

ed.
Ski

lls:Demonstrated skills in problem solving and customer serv

ice.Current working knowledge of computers and software progr

ams.Ability to identify and evaluate issues and reach sound conclusions in a proactive man

ner.Effective written and verbal communicat