Member Services Representative, Sr. jobs in Boston, MA

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Member Services Representative, Sr. jobs

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WEEKEND Member Services Representative
  • Planet Fitness - The Core Group
  • Reading, MA PART_TIME
  • Job Summary
    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
    Saturday and Sunday 9am-5pm
    Essential Duties and Responsibilities 
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
       
      • Answer phones in a friendly manner and assist callers with a variety of questions.
    •  
      • Check members into the system.
    •  
      • New member sign-up.
    •  
      • Take prospective members on tours.
    •  
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements 
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Physical Demands 
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
    Benefit Basics
    All staff will also receive a free Black Card membership after 90 days of employment
    As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. 
  • 20 Days Ago
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O
Member Services Representative
  • Office of the State Treasurer and Receiver General
  • Boston, MA FULL_TIME
  • Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for th...
  • Just Posted
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Member Services Representative
  • Planet Fitness - The Core Group
  • Watertown, MA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • Just Posted
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Member Services Representative
  • Harvard University
  • Cambridge, MA FULL_TIME
  • Job Summary Harvard University Employees Credit Union (HUECU) is seeking a dynamic, energetic employee with outstanding communications skills and a passion for customer service! Our ideal candidate wi...
  • Just Posted
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Member Services Representative
  • Supreme Fitness Group
  • Roxbury, MA PART_TIME
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
  • 7 Days Ago
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Afternoon Member Services Representative
  • Planet Fitness
  • Woburn, MA PART_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • 8 Days Ago
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0 Member Services Representative, Sr. jobs found in Boston, MA area

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Member Services Representative- Opening Shift
  • Crunch Fitness
  • Roslindale, MA
  • Crunch Fitness is looking for a Sales Representative Club Opener to join our growing team. Come change lives through fit...
  • 4/24/2024 12:00:00 AM
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Member Services Representative
  • Anytime Fitness - 027669
  • Medway, MA
  • Job Description Job Description Benefits/Perks Complimentary membership to over 5,000 Anytime Fitness clubs worldwide. S...
  • 4/23/2024 12:00:00 AM
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Member Services Representative- Opening Shift
  • Crunch
  • Roslindale, MA
  • Crunch Fitness is looking for a Sales Representative Club Opener to join our growing team. Come change lives through fit...
  • 4/23/2024 12:00:00 AM
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Member Services Representative
  • Planet Fitness Inc.
  • Cambridge, MA
  • * In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon...
  • 4/22/2024 12:00:00 AM
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Member Services Representative Part Time
  • Planet Fitness Inc.
  • Leominster, MA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 4/22/2024 12:00:00 AM
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A
Member Services Representative
  • Anytime Fitness - 027669
  • Uxbridge, MA
  • Job Description Job Description Benefits/Perks Complimentary membership to over 5,000 Anytime Fitness clubs worldwide. S...
  • 4/21/2024 12:00:00 AM
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C
Member Service Representative
  • Commonwealth Care Alliance
  • Boston, MA
  • **Why This Role is Important to Us:** The Member Services Department provides a single point of contact for questions, p...
  • 4/20/2024 12:00:00 AM
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Member Service Representative III
  • Mass Bay Credit Union
  • Quincy, MA
  • Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Prima...
  • 4/20/2024 12:00:00 AM
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About Boston, Massachusetts

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$53,291 to $66,678
Boston, Massachusetts area prices
were up 2.5% from a year ago
View detail

What does a Member Services Representative, Sr. do?

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020