Member Services Representative, Sr. jobs in Coeur D Alene, ID

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative
  • Planet Fitness - New Port Richey
  • Spokane, WA PART_TIME
  • Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities 

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements 

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

    Physical Demands 

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occassionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
  • 1 Month Ago

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Financial Services Representative (Loan Officer and Member Service)
  • Spokane Media Federal Credit Union
  • Spokane, WA FULL_TIME
  • About Us: Media Credit Union is a collaborative of storytellers, spanning both modern and traditional media professionals and contributors to the creative economy. Founded in 1938, our mission is deep...
  • 1 Day Ago

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Financial Services Representative – State Farm Agent Team Member
  • David Christy - State Farm Agent
  • Spokane, WA FULL_TIME
  • ROLE DESCRIPTION:As a Financial Services Representative – State Farm Agent Team Member with David Christy - State Farm Agent, you will successfully market the financial products that manage everyday r...
  • 1 Day Ago

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Financial Services Representative – State Farm Agent Team Member
  • David Christy - State Farm Agent
  • Pullman, WA FULL_TIME
  • ROLE DESCRIPTION: As a Financial Services Representative – State Farm Agent Team Member with David Christy - State Farm Agent, you will successfully market the financial products that manage everyday ...
  • 18 Days Ago

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Patient Services Representative | Admitting Services
  • Gritman Medical Center Inc.
  • Moscow, ID FULL_TIME
  • JOB SUMMARY Patient Services Representative I perform a variety of clerical and administrative tasks in accordance with clinic and hospital policies and protocols, as well as federal, state, and local...
  • 2 Days Ago

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Patient Services Representative | Admitting Services
  • Gritman
  • Moscow, ID FULL_TIME
  • JOB SUMMARY Patient Services Representative I perform a variety of clerical and administrative tasks in accordance with clinic and hospital policies and protocols, as well as federal, state, and local...
  • 3 Days Ago

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0 Member Services Representative, Sr. jobs found in Coeur D Alene, ID area

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Member Services Representative
  • Planet Fitness Inc.
  • Spokane, WA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/28/2024 12:00:00 AM

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Overnight Custodian
  • Planet Fitness Inc.
  • Spokane, WA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Coeur D Alene, ID
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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Lead Retail Customer Service Associate
  • FedEx Office
  • Coeur D Alene, ID
  • POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Stores business, including print, signs & gra...
  • 3/27/2024 12:00:00 AM

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nomnom Customer Service Associate
  • Par Pacific
  • Greenacres, WA
  • Location Location: Spokane Valley, WA, US, 99207 * Be part of the multi-state team that keeps America moving: Our compan...
  • 3/27/2024 12:00:00 AM

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FT Lifeforce: Customer Experience Associate (Work From Home)>
  • M13
  • Spokane, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Healthcare, Dental & Vision / Weekend & Hol...
  • 3/27/2024 12:00:00 AM

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Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Spokane, WA
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 3/25/2024 12:00:00 AM

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Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Spokane Valley, WA
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 1/26/2024 12:00:00 AM

Coeur d'Alene (/ˌkɔːr dəˈleɪn/ (listen) KOR də-LAYN, French: Cœur d'Alêne, lit. 'Heart of an awl') is the largest city and county seat of Kootenai County, Idaho, United States. It is the principal city of the Coeur d'Alene Metropolitan Statistical Area. As of the 2010 census, the population of Coeur d'Alene was 44,137. The city is a satellite city of Spokane, which is located about 30 miles (48 km) to the west, in the state of Washington. The two cities are the key components of the Spokane–Coeur d'Alene combined statistical area, of which Coeur d'Alene is the third-largest city (after Spokan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$46,321 to $57,960
Coeur D Alene, Idaho area prices
were up 2.9% from a year ago

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020