Member Services Representative, Sr. jobs in Utah
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative Weekend
- Planet Fitness - Excel Fitness
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Layton, UT
PART_TIME
-
Grow with us!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
What are you waiting for? APPLY TODAY! - Just Posted
Member Services Representative Overnight
- Planet Fitness - Excel Fitness
-
Layton, UT
FULL_TIME
- Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 sta...
- 26 Days Ago
Member Services Representative- Full Time
- Planet Fitness - Excel Fitness
-
Draper, UT
FULL_TIME
- Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 state...
- 26 Days Ago
Sales Representative - Salt Lake City. Utah
- Signode -Sales Representative
-
Salt Lake, UT
FULL_TIME
- Sales Representative - Salt Lake City. Utah Apply Now Description/Job Summary SummaryThe Regional Sales Consultant is responsible for providing the highest level of sales and service in their defined ...
- 20 Days Ago
Construction Project Manager
- SR Mechanical
-
Salina, UT
FULL_TIME
- Plumbing & Heating CompanyThe PM is responsible for the daily management, coordination and oversight of construction projects including successful project planning, execution, and closure. The PM plan...
- 29 Days Ago
Financial Services Representative – State Farm Agent Team Member
- David Wierschem - State Farm Agent
-
Salt Lake, UT
FULL_TIME
- ROLE DESCRIPTION:As a Financial Services Representative – State Farm Agent Team Member with David Wierschem - State Farm Agent, you will successfully market the financial products that manage everyday...
- 9 Days Ago
Member Services Representative, Sr. jobs at Popular Companies
Member Service Advisor
- Ithink Financial
-
Port Saint Lucie, FL
- Description Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member n...
- 4/23/2024 12:00:00 AM
Member Services Rep
- Financial Additions, Inc.
-
Irving, TX
- Financial Additions is assisting a leading healthcare provider in search of a Member Service Representative Position wil...
- 4/22/2024 12:00:00 AM
Member Service Rep
- Crunch
-
Oceanside, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 4/22/2024 12:00:00 AM
Member Service Rep
- Crunch
-
Tustin, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 4/22/2024 12:00:00 AM
Member Services Rep I
- Meritus Credit Union
-
New Iberia, LA
- Job Description Job Description Reports to: Branch Manager, Director of Operations Purpose: Serve as a liaison between t...
- 4/22/2024 12:00:00 AM
Member Services Representative
- Anytime Fitness
-
Avon, IN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 4/21/2024 12:00:00 AM
Member Service Advisor
- YMCA of the USA
-
Saint Paul, MN
- Description Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you so...
- 4/21/2024 12:00:00 AM
Member Services Rep
- YMCA
-
Berkeley, CA
- We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
- 4/20/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$45,209 to $56,566
Most Popular Cities in Utah for Member Services Representative, Sr. Jobs
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019