Member Services Supervisor jobs in the United States

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2021

Mills County Member Services Representative
  • Ymca of Greater Omaha
  • Glenwood, IA
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. * Applies all YMCA policies to support member services. * May hand out locker keys, locks ...
  • 17 hours ago

Member Contact Center Member Service Representative II
  • America's Credit Union
  • DuPont, WA
  • ... services related. This position will require general knowledge and understanding of teller ... This position will assist in any area as directed by Management or department supervisor in a ...
  • 20 hours ago

Member Service Representative
  • Aston Carter
  • San Marcos, CA
  • The Member Service Representative is responsible for working with the Call Center Supervisor to ensure the department is meeting quality standards by routinely auditing scheduled appointments. This ...
  • yesterday

Member Service Specialist
  • Dental Assisting National Board
  • Oak Park, IL
  • ... just one supervisor) located in Chicagos River North neighborhood. We provide professional ... Client Service Representative Exempt status: No Reports to: Call Center Manager Supervises: NA I
  • yesterday

Lead Member Services Associate
  • Partnership HealthPlan of California
  • Redding, CA
  • Handles Supervisor calls. * Participates in special projects, tasks, and assignments as needed ... care or member services environment preferred; or equivalent combination of education and ...
  • 2 days ago

Member Services Supervisor - Logan Health Medical Fitness Center
  • Kalispell Regional Healthcare
  • Kalispell, MT
  • Supervises front desk, member services and accounting operations. Responsible for scheduling assigned staff, ensuring appropriate levels of staffing for all shifts. Ensures staff maintains current ...
  • 5 days ago

Senior Member Services Director
  • YMCA
  • Silverdale, WA
  • As the senior member services director, you will oversee the member services team and manage ... You have experience supervising and managing people. * You have experience training others in ...
  • 6 days ago

Member Service Representative 1 Full Time Position
  • Our Community Credit Union
  • Montesano, WA
  • Cross-sells OCCU products and services. * Ensures that member requests and questions are promptly ... Assists area personnel as required, keeps supervisor informed of area activities and of any ...
  • 6 days ago

Income Estimation for Member Services Supervisor jobs
$56,192 to $70,518