Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
RICHLAND COUNTY CHILDREN SERVICES
731 Scholl Road Mansfield, OH 44907
Leading our community in assuring the safety, well-being and permanency
of children at risk of abuse and neglect.
Job Posting: SUPERVISOR
Richland County
Chlldren Services
Date Posted: December 10, 2024 through December 23, 2024
Employees follow the internal transfer request process
Availability: Starting date to be determined by RCCS and successful candidate.
Rate: $24.78/hour with consideration given for LSW/LISW Licensure, relevant advanced degree, and/or prior child welfare caseworker experience.
We offer excellent health benefits (agency pays up to 86% of premium); generous leave package, including vacation, 14 paid holidays, 15 days sick leave and 3 personal days annually; On-Call stipends; OPERS Retirement; Agency vehicles; Longevity pay increases and other benefits.
See Benefits Summary at www.richlandcountychildrenservices.org.
Essential Functions:
Educational and Licensure Requirements:
1:8:J Bachelor's Degree in Human Services Related Field (Social Work Preferred) and the classification of
Caseworker; or
1:8:J Master's Degree in Human Services related field; and/or
1:8:J State of Ohio Social Worker (LSW) [ZI State of Ohio Independent Social Worker(LISW)
Driver's Licensure/Automobile Insurance
1:8:J Possession of a Valid Ohio Driver's License; l:8:J 1nsurance coverage which meets the Policy of the Richland County Commissioner's and Richland
County Children Services at time of hire and throughout employment in position;
Work Hours: Monday - Friday 8:00 AM to 4:30 PM
RCCS is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability or military status in employment or the provision of services.
Job Type: Full-time
Pay: From $24.78 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
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