Member Services Supervisor jobs in Illinois

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates for personal, home, and auto loans. From its early beginnings on through the years, Connexus has remained a strong, growing, and secure financial institution that remains committed to serving the financial needs of our member-owners across the country.

Connexus offers an Amazing Benefits package:

• 25 days of paid time off and 7 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, Vision insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend

Connexus has a Values-Based Culture:

Our Values ofIntegrity,Respect,Transparency,WellbeingandSynergyaren't just words on a page; our values dictate the actions of the organization and everyone within it. We demonstrate our values in every personal interaction, phone call, and email - every day.

About the Role:

At Connexus, our Member Services Supervisors are responsible for the support, growth, and development of our Member Services Representatives while collaborating with the Branch Manager on how to be an exceptional leader. It's an opportunity to have the best of both worlds in leading and coaching direct reports but still having a close leadership partner in branch with you. If you have a hunger to learn and positive energy, join us for bankers' hours with fellow employees who want you to be your personal and professional best.

Position Responsibilities:

• Assist branch manager in maintaining a highly motivated, well-trained staff and assist employees or members in solving complex account problems.

• Create and maintain a referral-based environment with MSR employees to help achieve financial objectives.

• Responsible for ordering all cash for the branch, filling and auditing the CDMs, TCRs and ATM.

• Work with managers and Learning & Development in identifying and managing all product, system and service training for Member Services employees.

• Assist in the application and evaluation of policies and procedures for the branch.

• Assist with ensuring the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

• Evaluate the job performance of MSR employees and provide input to Branch Manager regarding performance within the branch to ensure quality of work and service to members.

• Monitor MSR transactions for accuracy and MSR over/shorts for retaining opportunities.

• Ensure that employees receive on-going training on security and robbery procedures.

• Schedule adequate staff for respective location to ensure efficient branch operation.

Position Requirements:

• Bachelor's degree or equivalent work experience in a customer service environment, demonstrating the ability to effectively respond to members' needs and prior successful experience in a sales related role is Required.

• Prior successful sales and service experience Required.

• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.

• Ability to remain calm under pressure and to be entrusted with the handling of confidential and personal matters.

• Ability to problem solve and use independent judgment.

• Strong time management, planning and organizational skills.

• Proficient keyboarding and 10- key calculator skills, along with the knowledge and ability to efficiently navigate among numerous computer systems.

• Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.

Connexus Credit Union's Recent Recognitions:

• 2024 Best Credit Union - NerdWallet

• 2024 Best Credit Union - Bankrate

• 2023 Best-In-Class Employer - Gallagher

• 2023 Best Credit Union - Kiplinger

• Fourth Largest Credit Union in Wisconsin (by asset size)

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35