Member Services Supervisor jobs in Texas
Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Member Services Supervisor jobs
Member Services Supervisor
- Crunch Fitness - Greater San Diego
-
San Antonio, TX
FULL_TIME
-
The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.
Reports to:
Club Manager
Requirements:
- Fitness management experience preferred
- Current Cardiopulmonary Resuscitation (CPR) required
Responsibilities:
Administration/Organization
- Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
- Communicate and implement club policies and procedures to employees.
- Recruit and hire the highest possible caliber of staff.
Operations
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Serves as the lead customer service contact for members at the front desk
- Demonstrate a working knowledge of all standard club operating procedures and policies
- Communicate and interpret club policies and procedures to members and employees
- Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
- Assist in the staffing, training, and performance management of Front Desk employees.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Sales/Revenue Management
- Support company programs and promotion to help generate new sales leads for optimum new membership growth
- Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
- Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
- Achieve desired revenue goals thru the leadership and motivation of employees.
- Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
Leadership
- Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Support personnel related problems or difficulties by following club procedure and documentation.
- Encourage staff to work as a team and be productive.
- Illustrate an ability to make decisions.
- Recruit and hire the highest possible caliber of staff.
- Serve as a role model for employees.
Accountabilities
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
- Oversees expense goals by managing payroll and general and administrative expenses.
- Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
- Keep current in knowledge of key competitors.
- Conduct frequent facility walkthroughs
Measurement Standards
- Successful management of all financial budgetary goals.
- Net Promoter Scores and Social Media Feedback Scores
- Membership retention.
- Follow all policies and procedures.
Special Skills:
- Excellent written and verbal communication
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Just Posted
Mansion Front Desk Supervisor
- Front Desk Supervisor
-
Dallas, TX
FULL_TIME
- Job summary - • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which...
- 23 Days Ago
Digital Marketing Specialist
- Member for a Day
-
Austin, TX
FULL_TIME
- Digital Marketing Specialist // Golf & Charity **Company Overview:**Member for a Day is the world’s largest online charity golf platform. Since 2020 we’ve raised over $7.1 million for charity by aucti...
- 9 Days Ago
Member Services Officer III (Supervisor) - North
- A+ Federal Credit Union
-
Austin, TX
FULL_TIME
- Member Services Officer III (Supervisor) Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $21.99 hourly minimum As a Member Services Officer III (MSO III), your primary objective will be to...
- 2 Days Ago
Supervisor - Pipeline Services
- JP SERVICES
-
Pecos, TX
FULL_TIME
- The Supervisor will be responsible for leading and executing projects utilizing program process, execution, deliverables, and standards.This role will report primarily to the division operation manage...
- 17 Days Ago
Supervisor
- DLP Services
-
San Antonio, TX
FULL_TIME
- The Supervisor will oversee the daily operations including budgeting, safety, compliance, personnel, and staffing needs for assigned location(s). This position is responsible for ensuring and improvin...
- 24 Days Ago
Member Services Supervisor jobs at Popular Companies
Member Services Coordinator
- Troon Golf, L.L.C.
-
Naples, FL
- The Dunes of Naples is excited to announce the exceptional career opportunity of Member Services Coordinator. Qualified ...
- 4/19/2024 12:00:00 AM
MOONLIGHT MEMBER CONCIERGE
- Moonlight Basin
-
Big Sky, MT
- Job Description Job Description At Moonlight Basin our Mantra is Motivation, Opportunity, Organization, Leadership, Inte...
- 4/19/2024 12:00:00 AM
Member Services Representative I Bilingual Cantonese - Hybrid Remote
- VetJobs
-
Alameda, CA
- Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
- 4/17/2024 12:00:00 AM
Service Coordinator
- Reach For Your Potential
-
Iowa City, IA
- Job Description Job Description POSITION SUMMARY: The Service Coordinator is the contact point for all services provided...
- 4/17/2024 12:00:00 AM
Member Service Representative
- Ymcade
-
Wilmington, NC
- ** Member Service Representative** **Job Category****:** MEMBER SERVICES **Supervisor****:** Malinda Leonard **Requisiti...
- 4/16/2024 12:00:00 AM
Building Rental Supervisor: Part-Time
- Valparaiso Family YMCA
-
Valparaiso, IN
- Description: Do you have customer service experience? Are you interested in connecting with the community at YMCA? Join ...
- 4/15/2024 12:00:00 AM
UAS RN (Field Assessor)
- VNS Health
-
New York, NY
- Overview Assesses member needs and identifies solutions that promote high quality and cost-effective health care service...
- 4/15/2024 12:00:00 AM
Branch Manager
- NuMark Credit Union
-
- * Warrenville, IL, USA * Full Time *3 weeks PTO, Medical and Vision (BCBS), Dental (Delta), Flex Spending, Paid Holidays...
- 4/15/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$59,825 to $75,078