Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Bakersfield Memorial Hospital includes 385 general acute beds 48 licensed critical care beds 13 state-of-the-art surgical suites and a full-service Emergency Department with an Accredited Chest Pain Center and Nationally Certified Stroke Center. In addition we offer a beautiful Family Care and Birthing Center the Lauren Small Childrens Center including the areas only Pediatric Intensive Care Unit Family Care Center a Level II NICU the Sarvanand Heart and Brain Center with Kern Countys first Bi-Plane Interventional Suite the Center for Wound Care and Hyperbarics and many more services. Memorial Hospital is a Children’s Miracle Network Hospital and is home to the Bakersfield Ronald McDonald House. Memorial Hospital is a member of Dignity Health and is a trusted community partner serving residents of Bakersfield and Kern County with quality compassionate care since 1956. Click here to learn more about Bakersfield Memorial Hospital.
Position Summary:
Performs a variety of duties in support of professional health care personnel such as clerical and medical support duties in Neurology Vascular and other medical clinic setting.
Minimum Qualifications:
Current Certified Medical Assistant or Registered Medical Assistant Certificate and BLS required.
2 years’ experience in physician office or healthcare setting with experience in patient registration insurance verification authorizations and co-pay collections.
Medical Terminology
Successful completion of accredited medical assistant program
High school graduate and/or equivalent.
Must pass CMA or RMA certification within 6 months of hire into position.
Special Qualifications:
Must have excellent customer service skills communication and telephone etiquette.
Relates well with hospital staff medical staff and public.
Preferred Qualifications:
Bi-lingual with English and Spanish.
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