Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Title: Membership Coordinator
Department: Development Department
Reports To: Community Development Director
Hours: FULL-TIME 40hrs/wk, may include flexible hours during fund drives
Positions Supervised: May supervise volunteers, interns
Salary Range: $49,500 - $55,500
Benefits: Health Insurance, HRA, POP, and optional benefits
Location: Based in Boulder, CO
Travel: Occasional local
KGNU, an award-winning 46-year-old community radio station serving Boulder, Denver, and the Colorado Front Range, seeks an energetic, committed, highly organized, and extraordinarily personable Membership Coordinator.
Position Summary
The Membership Coordinator forms part of our development team, serving under the general supervision of the Community Development Director, works with a paid staff of eight, more than 300 volunteers, and is responsible for coordinating and implementing the activities of the Membership Department, which provides 60-70 percent of the station’s annual operating income.
The Membership Coordinator focuses on membership cultivation, growth, and retention, identifying prospects for new member acquisition to meet annual revenue goals for the membership program, and assists with providing data-based analysis and proposals for the strategic growth of the membership program.
Core Responsibilities Include (but may not be limited to):
Coordinate all on-air membership campaigns; maintain and update membership systems, provide guidance, train, and coordinate volunteers to take donations and donor information during four annual membership and fund drives.
Maintain the membership database (Salesforce), tracking 4000-plus members/contributors, producing, and analyzing regular reports, daily data entry, maintaining the integrity and security of the database, and PCI compliance.
Coordinate volunteer front desk ambassadors, assist visitors to the station, and ensure that listener-member comments are received and forwarded to relevant staff.
Track all incoming station revenue, mark account numbers, prepare weekly deposits, maintain all records, run/update credit cards, set up and cancel Automatic Fund Transfers, batch reports, etc.
Serve on committees as assigned by the Station Manager
Qualifications:
Preferred Qualifications:
Related Experience: On-air public broadcasting, non-profit fundraising, general administrative (non-profit, community, or public media), customer service, marketing, and bookkeeping.
Hours, Compensation, and Benefits
READ CAREFULLY AS INCOMPLETE APPLICATIONS CAN NOT BE CONSIDERED:
TO APPLY, please submit:
All applications should be emailed to the KGNU Membership Coordinator Search Committee at job@kgnu.org
Application Deadline: Applications submitted by March 8, 2024, will be given priority for review.
Position Open Until Filled.
An automatic confirmation will be sent to everyone who applies. ONLY APPLICANTS INVITED TO INTERVIEW FOR THE POSITION WILL BE CONTACTED BY EMAIL OR PHONE after review of their application.
Application Checklist:
1) Current Resume/CV
2) Cover Letter (2 pages max): addressing the questions cited above
3) Contact Information for three professional references
KGNU is committed to diversity, equity, inclusiveness, and belonging.
KGNU is an Equal Opportunity Employer. In its activities and operations, KGNU is committed to nondiscrimination based on race, color, religion (creed), gender, gender identity or expression, age, national origin (ancestry), culture, physical or mental disability, marital status, sexual orientation, military status, economic status, or any other characteristic protected by federal, state, or local laws. These activities and operations include but are not limited to, hiring, and terminating staff, recruiting, and retaining volunteers, sourcing vendors, providing services and programming, training leaders, and welcoming and sustaining members. We are committed to providing an inclusive and welcoming environment for all members of our board, staff, volunteers, subcontractors, vendors, listener-members, and individuals who receive our services. We strongly encourage applications from people of all genders, people of color, and people with disabilities.
Job Type: Full-time
Pay: $49,500.00 - $55,500.00 per year
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person
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