Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
**THIS POSITION REQUIRES flexible availability Monday through Sunday during regular operating hours**
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Associate at Foothills Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Associate responds to member and guest needs and promotes memberships and programs.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
1. Works well in a busy environment serving members, volunteers, and the community.
2. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
3. Maintains cleanliness and organization of the lobby area.
4. Conducts tours responsive to the needs of prospective members; sells memberships and programs.
5. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
6. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community in a courteous and friendly manner.
7. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
8. Applies all YMCA policies dealing with member services.
9. Monitors the facility as required.
10. Other duties as assigned by the supervisor, including but not limited to making calls and sending member emails.
LEADERSHIP COMPETENCIES:
MINIMUM QUALIFICATIONS:
WORK ENVIRONMENT & PHYSICAL DEMANDS:
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